Travel Customer Experience Representative (Remote)

### **Job Description** Prestige Travel Agency by Mich is seeking a **Travel Customer Experience Representative** to support clients throughout their travel journey, from booking through post-trip follow-up. This role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences in a remote environment. ### **Key Responsibilities** - Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner. - Assist clients with travel bookings, modifications, cancellations, and special requests. - Provide accurate information on destinations, travel requirements, and agency policies. - Follow up with clients to confirm itineraries and satisfaction. - Resolve customer concerns with empathy and effective problem-solving. - Maintain accurate client and booking records. ### **Qualifications** - Excellent written and verbal communication skills. - Customer service experience required; travel or hospitality experience preferred. - Strong organizational skills and attention to detail. - Comfortable with technology and learning booking systems and CRM tools. - Ability to work independently in a remote setting. - Passion for travel and client-focused service. ### **What We Offer** - Fully remote, flexible work environment. - Career growth opportunities within the agency. - Travel perks and industry discounts. - Training and ongoing support from a collaborative team. ### **Equal Opportunity Statement** Prestige Travel Agency by Mich is an Equal Opportunity Employer and values diversity in the workplace.