Transportation Specialist

## Description Why work at AbsoluteCare Medical and Pharmacy? This is not the typical medical center. This is AbsoluteCare—the only Ambulatory Intensive Caring Unit at scale—and we are AbsoluteCare Providers. We take care of the sickest & most vulnerable members of our community— members who have been ill-served by the traditional healthcare system. Here at AbsoluteCare we are different. We follow two key principles – **We Build Trust & We Break The Status Quo**. Where the typical healthcare system says “no” to patients, we find a way to get to “yes” for our members. When our members are spinning in the traditional health system, from ER to street and back – we find a way to change the trajectory of the lives of our members by addressing root causes: whether its working with members to take the right medication, or having enough to eat, or addressing housing instability. We serve a very special population of very high needs members, who have been failed by the traditional health system. That’s why AbsoluteCare needs to be different, and why our role as AbsoluteCare Providers is so different, special & necessary. **Job Summary** Transport AbsoluteCare medical patients to and from many different medical venues including appointments for AbsoluteCare office, home, hospital, emergency room. This position requires extensive knowledge of Philadelphia City and Philadelphia City routes and roads and the ability to navigate them efficiently. Candidates should have experience with medical patients and patients with disabilities. Candidates need to be highly skilled in customer service and need to be problem solvers. **Duties and Responsibilities** - Give 5-Star customer service at all times and an AbsoluteCare ambassador - Transport AbsoluteCare medical patients to and from appointments and help gain access to the appropriate level of medical care - Must be able to operate 7+ passenger van, tire changing equipment, First Aid Kit, wheelchair lift, dollies/hand trucks. - Operates vehicles in a safe manner in compliance with DOT Regulations and all traffic laws. - Keeps accurate and complete logs of all travel activity and passenger issues. - Conducts vehicle emergency repairs; able to change tires and handle minor on-road maintenance. Coordinates and logs all appropriate vehicle maintenance in a timely manner. - Keeps van clean - Must read and understand traffic signs and signals, road maps, and route schedules. - Must be able to change transport schedules on very quick notice and coordinate transport per the AbsoluteCare patient’s needs. - Maintains cellular contact with office to respond to necessary route updates or resolve passenger issues. - Assists in activities, special programs as needed and a constant team player **Education & Experiences:** - 2+ years full-time experience providing vehicle transportation to passengers with medical needs or disability needs - Great experience and track record with 5-star customer service - Commercial driver's license with passenger endorsement preferred. - First Aid Certified. - CPR Certified. - Must have a satisfactory motor vehicle record and criminal history record; need to pass a full background check - Maintain valid driver's license, physical exam certifications. - Demonstrated ability to effectively manage adverse passenger behavior with a non-confrontational demeanor, needs a high degree of patience, and be able to deal with different patient’s needs/fears/anger - Must meet physical qualifications for DOT physical with or without approved waivers. - Ability to safely load and unload wheelchair passengers, in accordance with Company procedures, and operate a lift for ambulatory passengers who cannot navigate the van steps. - Ability to lift up to 60 lbs. - Must be able to rapidly identify passenger emergencies, notify the facility, and apply appropriate methods to resolve the situation. - Requires basic computer skills including competency with Microsoft Outlook or similar scheduling tool…