Transportation Manager

## Company Description **MAKE GREAT PIZZA — AND MORE — POSSIBLE** Be a part of the world's #1 Pizza company! ## Job Description \*\*RESPONSIBILITIES AND DUTIES\*\* - **Salary: $135,000 - $150,000 + 15% Team Achievement Bonus** \*\*Manage the Delivery & Service Department\*\* \*\*Lead the Team:\*\* - Establish and maintain a high-performing Delivery & Service team through strategic recruitment, comprehensive interviewing, rigorous hiring practices, and retention of qualified personnel - Ensure all team members possess the requisite tools, resources, and support to execute their responsibilities effectively - Conduct formal training sessions, provide ongoing coaching and constructive feedback, complete comprehensive performance appraisals, and make evidence-based recommendations for compensation adjustments - Address and resolve employee relations matters with professionalism and adherence to company policy - Provide direct support and guidance to team members to ensure operational continuity - Develop and implement departmental plans, policies, and procedures for the Delivery & Service department - Participate in mandatory annual Leadership & Development training sessions - Conduct safety briefings, team meetings, and quarterly performance reviews - Execute additional responsibilities as directed by management and senior leadership - Complete annual performance evaluations for all drivers and staff members \*\*Reporting/Budget:\*\* - Prepare and submit the annual Delivery & Service department budget to the Director of Supply Chain for formal review and approval - Review and authorize all departmental payroll submissions - Analyze cost statements to identify inefficiencies and implement cost containment strategies - Audit and approve all invoices from the vehicle leasing company - Oversee fleet performance management to ensure preventive maintenance schedules are met according to company standards and repairs are completed in a timely manner - Generate comprehensive Delivery & Service reports, including backhaul analysis and weekly key performance indicator summaries - Conduct monthly Comdata audits to ensure fuel compliance and cost control \*\*Routing, Scheduling, and DOT Compliance:\*\* - Develop, review, and optimize driver schedules to maximize operational efficiency and minimize costs - Perform continuous analysis of vehicle and driver assignments to identify consolidation opportunities - Analyze proposed schedules and rates, prepare and distribute schedule change recommendations, and submit detailed data analyses to the WRC Transportation team - Conduct systematic route analysis to identify and implement cost-saving opportunities - Perform route observations to verify driver compliance with company and DOT standards - Monitor delivery accuracy and implement corrective strategies to reduce mis-deliveries - Monitor driver hours of service through the onboard computerized system (PeopleNet) to ensure DOT compliance - Review drive camera footage to ensure compliance with company safety and compliance standards - Maintain and audit all driver logs and required documentation - Oversee the maintenance and accuracy of driver qualification files - Execute daily dynamic routing to optimize fleet operations - Prepare for and coordinate operational and transportation audits throughout the fiscal year - Conduct required route observations to verify drivers are performing duties safely and in accordance with company and DOT regulations (frequency determined by fleet size) - Maintain fleet appearance and operational standards \*\*Customer Service:\*\* - Establish and maintain professional relationships with franchisees, store managers, leasing company representatives, and other key stakeholders - Provide guidance to Delivery & Service team members on customer relations protocols and serve as a role model for professional relationship management - Respond promptly to customer complaints and concerns through the Slice of Pie system - Par…