TRANSIT SHIFT SUPERVISOR - 0326

| **Job Summary** | | --- | | | | Under regular direction and in compliance with standard operating procedures and policies, supervises fixed route, paratransit, and trolley operations at the Greenlink Terminal. Exercises limited discretion in the interpretation and application of standard policies, procedures, and rules. Ensures transportation services operate efficiently and safely. Analyzes current route performance and makes changes as necessary to ensure all transportation services operate on-time according to publicized service schedules. Authorizes detours during extreme weather conditions, road construction, and special events. Assists management in the investigation of complaints. Through subordinate Transit Dispatchers, creates weekly work schedules for operators, ensuring that all shifts are covered while minimizing overtime. Maintains accurate records of employee work hours. Uses records to verify payroll for subordinate operators. Assists operators, dispatchers, and management as needed. Performs duties of Greenlink Transit Dispatcher as needed. Operates buses, trolleys, and paratransit vehicles as needed to fill empty shifts or relieve operators for required break periods. Supervises assigned personnel. Responds to accidents, collects necessary information, and documents scenes appropriately. Serves as a subject matter expert on the Accident Review Committee and Greenlink Safety Committee as required. Escorts operators to Department of Transportation (DOT) drug testing, as needed. Conducts yearly performance evaluations on all direct reports. Aids in interviewing and selecting new operators and dispatchers. Monitors and reports violation of safety and operational policy or procedures to the appropriate manager. Facilitates training for new operators, dispatchers, and supervisors as needed regarding Greenlink standard operating procedures, policies, and service area. | | --- | | | --- | | | **Essential Functions** | | --- | | | | **Essential Functions** | **% of Time** | | --- | --- | | Supervise Operations: Supervise daily operations from the Greenlink Terminal and along fixed routes in Greenlink’s service area. Each morning open Greenlink Operations & Maintenance Facility as assigned. Prepare paperwork for operators, ensure all operators are clocked in on time, and supervise pre-trip inspections of buses. Monitor the safety and security of Greenlink Terminal and all buses. Coordinate with law enforcement as necessary to maintain a safe and comfortable environment for employees and customers. Monitor routes daily, authorizing rerouting as necessary due to current conditions. Participate in the development or modification of routes and service schedules as needed. Analyze traffic and passenger data to identify schedule problems and report information to the General Manager for Transit Operations. Assist operators during breakdowns and emergencies. Monitor weather conditions and make recommendations about continuation of service. Observe condition of bus stops and shelters during road supervision or ride-a-longs and report any items that need to be cleaned or repaired to Facilities Maintenance. Interact with the public to answer questions, resolve service complaints, and successfully manage conflict. Assist in the investigation of citizen complaints and accidents/incidents. Retrieve video from buses when complaints are received, or accidents/incidents are reported. Clip video and store in proper location. Ensure all videos are documented with complaint/accident/incident information. Determine validity of complaints based on video evidence. At the end of the service day, close Greenlink Terminal, ensuring all buses are shut down properly, post-trip inspection forms completed, and all employees have clocked out. Aid in counting money from daily ticket sales. Ensure all scheduling, documentation, data entry, and fleet monitoring performed are completed in an accurate and timely fashion in compliance with Greenlink/GT…