Training Supervisor

**Real people. Real service.** At [SupplyHouse.com](https://www.supplyhouse.com/), we value every individual team member and cultivate a community where people come first. Led by our core values of **G**enerosity, **R**espect, **I**nnovation, **T**eamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers. We are looking for a new [**(ALTERNATIVE) JOB TITLE]** (or [JOB TITLE] as we call it!) to join our growing [TEAM NAME] Team and Fulfillment Center network. This individual will report into our [HIRING MANAGER TITLE] and … If you …, we’d love to hear from you! **Job Type:**Full-Time, Exempt **Location:**196,000 sq. ft. in Reno, NV at 9460 N. Virginia St., Suite C, Reno, NV 89506 **Schedule:** Monday through Friday, from 8:00 a.m. to 4:30 p.m. ET **Salary:** $66,000 – $83,000 per year **Responsibilities:** - Design, implement, and evaluate effective onboarding, upskilling, and compliance training programs aligned with organizational goals - Coordinate and deliver training for new hires and re-training for existing team members to ensure SOPs are followed and observed - Participate in new hire orientation, reinforcing workplace safety methods and introducing company processes, and performance expectations - Manage all instructor-led training and facilitate new hire roundtables and train-the-trainer sessions - Develop and distribute surveys, interviews, and questionnaires; facilitate the creation of interactive training content and assessments - Conduct regular training needs assessments to identify skill gaps across departments - Lead collaborative meetings with leadership to determine training needs and develop an administration process - Contribute recommendations for continuous learning and development needs; identify enhancements to current training curriculum to generate higher productivity, accuracy and safety - Crosstrain in various fulfillment center departments to perform multiple distribution-related functions and ensure well-rounded program design - Develop and maintain training documentation and records to track training compliance and implementation of best practices - Ensure all training materials, SOPs, and online resources are accurate and up-to-date - Monitor and track employee progress throughout the training lifecycle; analyze feedback and measure the effectiveness of training modules - Lead informational meetings to prepare and educate team members on new processes and procedures - Immediately address all personnel and performance-related incidents that arise - Coordinate with other departments on processes and procedures to align on communication and best practices - Attend and participate in site Leadership meetings - Lead by example and maintain professional standards in the workplace at all times **Requirements** **:** - High school diploma or GED equivalent - Ability to push and pull objects up to 60 pounds of force independently - Employees are expected to seek help or use appropriate equipment to ensure safety for any task involving pushing or pulling that exceeds 60 pounds - Ability to stand and walk for up to 8-10 hours and up to 20,000 steps per day - 2-4 years of experience in instructional design, corporate training, or a supervisory/leadership role in a fulfillment, warehouse, or distribution environment - Proven experience overseeing daily operations, delegating tasks, and ensuring adherence to productivity and quality standards - Demonstrated ability to train, coach, and develop associates to achieve departmental goals - Working knowledge of warehouse management systems (WMS), RF scanners, and standard operating procedures - Strong understanding of safety practices and ability to promote a…