Training Specialist III (Remote)

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect. The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please[enjoy this brief video](https://urldefense.proofpoint.com/v2/url?u=https-3A__youtu.be_TXLXw4TuxDk&d=DwMFaQ&c=sdnEM9SRGFuMt5z5w3AhsPNahmNicq64TgF1JwNR0cs&r=mSmrFQySg3r82zfJ6JplxVRPvAFRphiPmsJ_frLvDr8&m=xdrh49_0hmMlFY5yt2oPfXmya1knUgFK636g7WdCPOvNbdDn9Ono2ziYz0HuwE19&s=VVd9FmdfEKKBFCmKgdPf3-d91cxn2Pga9ra_3tyRF9M&e=)! Helpful tips for applying: [Applying for a Job with the State of Colorado](https://urldefense.proofpoint.com/v2/url?u=https-3A__www.youtube.com_watch-3Fv-3DvUwZiY6G24U-26feature-3Dyoutu.be&d=DwMFaQ&c=sdnEM9SRGFuMt5z5w3AhsPNahmNicq64TgF1JwNR0cs&r=0w73DlKErHjTJSG_SJJpvDOtXpnFRoE1ba0GrzXqM-Y&m=NFWB4fgzuIC0dV8uOvXxL9GXMzwh3m2BfXs0s4GQKr0&s=VtTZOYPapazKxRqr5as54a1OO3RrKdyS-w_2rX8JzC8&e=). [What Happens After You Apply.](https://youtu.be/Bevm6F3LfBM) The **Division of Motor Vehicles (DMV)** provides services used by nearly every citizen of the State. Colorado citizens utilize identification, driver and vehicle services at State and County offices to obtain identification cards, driver licenses, vehicle registrations, titles, and other related services. The DMV licenses and provides oversight of private businesses and government organizations that provide driver and emission testing services. We’re hiring an organized communicator and collaborator to be our **Training Specialist** on our DRIVES Training team with the DMV! Use your excellent time management skills to deliver quality training to over 2000 stakeholders from the State, County and other areas while being able to handle any emergency deliverables. Your communication skills will ensure staff are trained and certified for their positions. When receiving calls and service desk tickets from your stakeholders, your expertise and customer service skills will ensure they are given the correct information and are able to do their jobs. If you’re ready to make a difference at DOR, then this position may be for you! **Primary Duties:** **Administer Training -** - Conducts, assesses and delivers comprehensive and technical training classes and tests for DRIVES users located in State and County Driver License Offices, Driver Control Units, State Vehicle Services and County Motor Vehicle Offices statewide. Examples of training include, but are not limited to: administering training in a virtual environment with occasional in person classes, auditing employees going through training to ensure competencies are learned, administering new hire training as well as ongoing refresher training, and administering written and practical assessments to evaluate DRIVES knowledge. Responsible for becoming certified in BOST (Basic Operator Skills Testing) so Trainer can certify County Driver License employees to conduct skills tests. **Training Development -** - Designs and develops training courses (virtual and in person) new hire onboarding as well as ongoing refresher training for DRIVES end users, collects and reports data on training needs, determines the method of delivery and course objectives, makes revisions to existing training material based on policies and State statute changes, and executes training logistics (equipment, materials, registration, evaluations). **End User Support -** - Provides technical assistance and support for inquiries and issues related to DRIVES via phone (call center environment) and email. This position requires overnight and extended t…