Training & Document Control Manager

POSITION SUMMARY We are seeking a highly autonomous, tech-forward, and experienced Manager to lead the training and development efforts across our Patient Coordinator (inside sales), Billing Call Center, Patient Experience, and Document Control teams. This role requires a strong strategic mindset and a self-starter who thrives with little to no hand-holding. You will take ownership of our training initiatives, leveraging artificial intelligence and data analytics to identify skill gaps, build robust onboarding programs, and lead a team to execute them effectively. By fostering a culture of continuous development and utilizing modern technology, you will play a vital role in elevating employee performance, increasing productivity, and driving our overarching business goals. PRIMARY RESPONSIBILITIES Program Strategy & Development Strategic Alignment: Leverage a strong strategic mindset to align all training initiatives with the company’s long-term business objectives and operational goals. AI Integration: Utilize artificial intelligence tools to optimize the creation of training materials, automate administrative workflows, and enhance modern e-learning experiences. Identify Training Needs: Collaborate with supervisors and line managers across PCs, Billing, Patient Experience, and Document Control to assess current and future training requirements through job analysis, career pathing, and performance appraisals. Design Training Plans: Develop individualized and team-wide training and development plans that address operational expectations. Curate Materials: Review, select, and maintain training resources to ensure they are current, accurate, and highly effective. Tailor Methodology: Deploy a wide variety of modern and traditional training methods (mentoring, coaching, on-the-job, in-classroom, e-learning, workshops, and simulations) to suit different adult learning styles. Execution & Leadership Lead Initiatives: Take extreme ownership of training rollouts from conception to completion, requiring minimal direction or supervision. Manage the Team: Oversee the daily activities of training associates and consultants, ensuring alignment and high-quality delivery. Lead Onboarding: Conduct effective induction and orientation sessions to ensure new hires are rapidly and thoroughly prepared for their roles. Continuous Learning: Provide structured opportunities for ongoing employee development and upskilling. Troubleshoot & Adapt: Resolve any specific performance or comprehension problems and tailor training programs in real-time as necessary. Measurement, Data Analytics & KPIs Data-Driven Assessment: Leverage data analytics to track employee performance, measure training ROI, and objectively evaluate program effectiveness to ensure company standards are met. Track KPIs: Maintain, analyze, and communicate training Key Performance Indicators (KPIs) to executive leadership, translating data into actionable insights. Industry Alignment: Maintain a keen understanding of training trends, technological developments, and best practices. QUALIFICATIONS Experience: 5+ years of experience leading training programs, ideally for inside sales or revenue-generating teams. Familiarity with recognized sales methodologies (e.g., Sandler, The Challenger Sale, SPIN) is a major plus. Education: Bachelor’s degree in Education, Human Resources, Business, or a related field is preferred. Certifications (Preferred): Standout candidates will hold credentials in L&D (e.g., CPTD, APTD), process improvement (e.g., Lean Six Sigma Green/Black Belt), or healthcare compliance and billing (e.g., CPB, CPC, HIPAA). Industry Knowledge: A background in medical billing, healthcare document control, or patient experience is highly preferred. Language: Bilingual (English and Spanish) is strongly preferred. Technical Skills: Highly tech-savvy with proficiency in Learning Management Systems (LMS), generative AI tools, data analytics platforms (e.g., Snowflake, Power BI), and in…