Trafalgar River Cruises - Experience Manager (Freelance)

EXPERIENCE MANAGER - TRAFALGAR RIVER CRUISES ABOUT US Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travellers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’, ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference. OUR VALUES • Driven by service • An inherent passion for travel • Commitment to our customers and to our people • Commitment to social responsibility and our 5-year sustainability strategy At **Trafalgar River Cruises**, we believe in the power of travel to create meaningful connections, with people, places, and cultures. As part of **The Travel Corporation (TTC)**, we bring over a century of guided travel expertise into a new space: the rivers of Europe. This is not traditional cruising. This is **travel with heart**, journeys that blend the richness of the destination with the warmth of shared experience. From the Danube to the Rhine each ship, every itinerary, and every experience is crafted with care. THE OPPORTUNITY: EXPERIENCE MANAGER As **Experience Manager**, you are at the heart of the onboard experience. Working alongside the Experience Manager, you help create an atmosphere that is engaging, elegant, and effortlessly organized. You bring energy, professionalism, and storytelling flair to every interaction, whether hosting a themed event, coordinating an excursion, or ensuring guests feel seen, supported, and inspired throughout their journey. You’ll be both a **Guest Experience Leader and a Cultural Connector**, helping guests discover destinations through entertainment, stories, and genuine human connection. KEY RESPONSIBILITIES - Support the Experience Director in planning and delivering onboard entertainment and enrichment programs. - Host, emcee, and coordinate guest events such as trivia, game shows, theme nights, and sail-away parties. - Assist with daily onboard communications, and scheduling. - Provide operational and administrative support to the Experience Director and Cruise Operations team. - Escort and guide guests during shore excursions, ensuring smooth logistics and exceptional experiences. - Maintain visibility throughout the ship, building rapport with guests and anticipating their needs. - Collaborate with local partners, performers, and suppliers to deliver authentic, high-quality experiences. - Participate in safety drills and ensure all events uphold brand standards and safety procedures. WHO YOU ARE **A Guest Experience Leader** You set the tone with your energy, warmth, and professionalism. You see each guest as an individual and make every interaction meaningful. **A Cultural Connector** You bring destinations to life through your knowledge, storytelling, and passion for travel. **A Calm and Capable Operator** You handle changes and challenges with composure, turning obstacles into opportunities to delight. **A Confident Communicator** Whether leading a crowd or resolving a concern, you communicate with empathy, clarity, and confidence. KEY INDIVIDUAL TRAITS **A trait is an enduring characteristic that serves as a strong indicator of potential for success in this role.** **1. Adaptability:** Demonstrates the ability to adjust effectively to changing environments, priorities, and challenges. Embraces new ideas and approaches with flexibility and openness. **2. Attention to detail:** Carefully reviews work to ensure accuracy, quality, and completeness. Adheres to rules and procedures. **3. Boldness:** Approaches tasks and decisions with confidence and a proactive mindset, willingness to speak up and challenge the…