Tour Guide - Ryman Auditorium

**As a Tour Guide in our iconic music venue, you'll serve as a storyteller and cultural ambassador,** **sharing the rich musical heritage and history of our venues. During engaging walking tours, you'll** **entertain tour groups with approved facts and stories about legendary artists, performances, and venue** **history. Our venue is an active live entertainment destination, and tours move through spaces that host** **nightly performances, offering a dynamic setting where history comes alive. As the ideal candidate you** **are outgoing, reliable, and passionate about our music legacy.** - Present high-energy, entertaining, scripted tour while escorting groups through the facility. Actively engage the guests throughout the tour while communicating approved information. - Collect and scan tickets from individuals or groups. Provide confident and friendly directional guidance to guests. - Respond to questions about the venue. Distribute brochures, coupons, and general information. Share your interest in upcoming events in our venues. - Manage and maintain tour equipment. Keep listening devices and radios charged and clean. Operate video equipment to accompany tour presentations. Report issues to management. - Maintain exhibits to the highest degree of quality. Communicate with venue leadership to ensure proper maintenance and repair of the physical facility and contents. - Ensure that tour guests are presented with a photo opportunity. - Ensure that guests stay with the tour group. Present clear instructions, directions, and safety guidelines throughout. Support security in protecting assets and ensuring the safety of guests. - Assist management in opening and closing duties as assigned, including turning on lights, positioning ropes and stanchions, setting up tour videos, and other assigned tasks. - Model company service basics. Follow all corporate policies, safety and security procedures, and brand SOPs. Promptly report accidents, facility issues, or unsafe conditions to management. - Perform other duties as assigned. **Education** - High school diploma or equivalent preferred **Experience** - Customer service and/or public speaking experience preferred **Knowledge, Skills and Abilities** - Effective interpersonal, verbal, and listening communication skills required - Excellent public speaking skills required - Ability to learn and retain tour information upon hire **Physical Requirements** **Working Conditions**Entertainment environments, with large crowds. Occasionally with elevated noise levels.