Total Performance Physical Therapy

**Benefits:** - Free food & snacks - Free uniforms - Health insurance - Opportunity for advancement - Paid time off - Training & development - Vision insurance - 401(k) - 401(k) matching - Bonus based on performance - Company parties - Competitive salary - Dental insurance Total Performance Physical Therapy is seeking an experienced Front Office Representative / Rock Star Patient Ambassador for our fast-paced, growing outpatient practice. This position plays a critical role in delivering an exceptional patient experience from first phone call through discharge. We are a people-centered, performance-driven physical therapy practice. The front desk is not an administrative afterthought — it is the heartbeat of our clinics. **Position Overview** This role blends medical front office operations and patient experience management. You will be the first impression of TPPT and the standard bearer for professionalism, organization, and positivity. This is a full-time position in a well-established clinic. - Must work 2 evenings per week - Must be able to work until 8:00 PM at least 2 nights (Mon–Fri) **Essential Duties & Responsibilities** Patient Interaction & Front Desk Operations - Greet patients promptly in a courteous, helpful manner - Check patients in and ensure accurate documentation - Collect copays and patient balances - Schedule and manage appointments efficiently - Answer and manage phones; screen calls; take clear, concise messages - Provide accurate information to patients regarding services and scheduling - Balance end-of-day payments and prepare bank deposits Insurance & Billing Support - Explain health insurance benefits to patients clearly and confidently - Verify prescriptions and ensure PT referrals are current - Alert therapists promptly if prescriptions or authorizations require action Patient Ambassador Responsibilities - Ensure every patient receives a 5-Star experience - Conduct patient surveys and engage with patients proactively - Support reputation management and patient follow-up processes - Assist with workshops, community events, and attendance tracking **Who This Position IS For** You are: - Positive, energetic, and solution-oriented - Highly organized and task-driven - Reliable and dependable - Comfortable taking ownership without micromanagement - A lifelong learner - Detail-oriented in financial and insurance processes - Passionate about delivering exceptional service - Comfortable working in a fast-paced healthcare environment - Local to the area and committed to the listed schedule You thrive when: - The clinic is busy and moving quickly - Systems are organized and accurate - Patients feel valued and cared for - You are trusted to own your environment Who This Position Is NOT For This role is not a fit if you: - Require constant supervision - Focus on problems more than solutions - Engage in gossip or office drama - Dislike accountability - Are uncomfortable discussing insurance or finances - Do not care about delivering a high-level patient experience Qualifications - Strong communication skills (verbal and written) - Ability to multitask in a fast-paced setting - Must be willing to work required evenings - Must be local to the area Compensation & Benefits - Competitive salary - Performance-based incentives - Opportunity for growth within a growing multi-clinic practice - Positive, team-oriented environment At Total Performance Physical Therapy, we do not just schedule patients — we build relationships, protect the patient experience, and drive clinical excellence from the front desk forward. Compensation: $18.00 - $22.00 per hour