Total Loss Adjuster

**Primary Purpose:** Obtains all necessary information to evaluate auto total loss claims and expedite settlement. **Essential Duties and Responsibilities** include the following. Other duties may be assigned. 1. Confirm coverage for claims. Responsible for the accurate and efficient completion of all phases of an auto total loss claim; process from inception to settlement. 2. Investigate personally and/or in conjunction with Specialist/Manager on major losses and complex claims. 3. Obtain (via telephone, correspondence, or personal visit) appraisals, repair estimates, total loss evaluations form, market comparable, photos, NADA, etc., as required. 4. Analyze all accumulated data, reports, photos, etc. and evaluate total loss claims; determine coverage and extent of loss; prepare corresponding claims summaries. 5. Settle auto total loss claims within limits of authority; issue checks/ACH for claim payment, if required, obtain liability releases upon settlement, and close claim files. 6. Responsible for completion of tag tax and title, approving and extending rental vehicle usage; reporting vehicles to the insurance pool, posting salvage proceeds, and completing salvage transmittals. 7. Confer with the District Claims Manager regarding complex claims or when potential exposure exceeds settlement authority. 8. Periodically review all open claims files assigned to adjuster, obtain any necessary information, and adjust reserve amounts as needed. 9. Travel to county offices as needed. Travel as necessary with storm teams to assist with catastrophe losses as required. 10. Confirm coverage for claims and set reserves amounts; follow up on necessary information; and record diaries for schedules review of files; issue payment & correspondence as needed. **\*Note:** As a licensed Claims Adjuster, you may be required at the direction of the company to assist with and/or handle all lines of insurance claims within the assigned territory. **Competencies** **To perform the job successfully, an individual should demonstrate the following competencies:** 1. Analyze complex or diverse information; Collects and researches data; Uses facts and experience to complement data. 2. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments. 3. Interpersonal Skills - Maintains confidentiality; Keeps emotions under control. 4. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. 5. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. 6. Business Acumen - Understands business implications of decisions; Displays orientation to profitability. 7. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. 8. Organizational Support - Follows policies and procedures; Supports organization's goals and values. 9. Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. 10. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently. 11. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions. 12. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality. 13. Quantity - Meets productivity standards; Completes work in timely manner; Works quickly. 14. Safety and Security - Observes safety and security procedures. 15.…