Tier Support Engineer positions focus on delivering results in their domain. This page aggregates open Tier Support Engineer roles and what employers typically expect.
At Logz.io, our customers rely on us to keep their environments running smoothly across fast-moving cloud and Kubernetes ecosystems. As an AI-focused Tier 1 support engineer, you’ll be the first point of contact for customer issues—troubleshooting across logs, metrics, traces, and integrations while empowering customers to maximize our cutting-edge, AI-powered observability capabilities and automated insights. Responsibilities AI-Driven Troubleshooting: Own customer issues from initial response through resolution, leveraging internal AI-assisted diagnostics to accelerate troubleshooting across cloud and Kubernetes environments. Platform Support: Resolve platform and data ingestion issues, ensuring clean data pipelines that feed Logz.io’s AI analytics engines. Integration Management: Support integrations including Filebeat, Fluentd, Fluent Bit, OpenTelemetry, AWS, and Azure services. Customer AI Adoption: Actively guide customers in adopting and optimizing Logz.io’s AI-powered features (such as automated root-cause analysis, cognitive insights, and anomaly detection). Cross-Functional Collaboration: Partner with Product, Engineering, and Customer Success to provide feedback on AI tool accuracy and improve the overall customer experience. Knowledge & Communication: Provide timely, empathetic, and professional communication while contributing to internal knowledge bases to help train our internal AI support models. Availability: Ability to work weekdays, night shifts (11 PM–7 AM), and Saturdays (6 PM–6 AM).
Salary estimate
$60,000 – $81,000/yr
Provided by the employer.
Skills for this role
AWSAzureKubernetesCustomer SuccessCommunication
Resume tips for Tier Support Engineer applicants
Lead with measurable achievements relevant to Tier Support Engineer (numbers, scope, impact).
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List the specific tools and skills the role names (e.g. Typescript, Python, GO, SQL).
Keep it to one page for early-career, two pages for senior Tier Support Engineer candidates.
Interview preparation
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About logz
logz is actively hiring on Jobedly. Explore their open roles and what it's like to work there.