Third Party Billing Representative

Armstrong Transport Group is a third-party logistics provider headquartered in the vibrant South End neighborhood of Charlotte, NC, with additional locations in Boise, ID, and Schaumburg, IL. Using the power of innovative technology solutions, we create seamless connections for shippers and carriers while delivering exceptional customer experiences. We’re proud to have a diverse community of more than 150 independent agent offices that rely on us to help grow their business and fuel their success. Behind the scenes, our team of over 230 corporate employees provides unwavering support, ensuring that everyone involved in the logistics process receives the care and attention they deserve. Recognized as a US Best Managed Company and a Top Workplace, Armstrong thrives on creating positive experiences and fostering partnerships to help grow careers. Responsibilities: Communicate effectively with vendors and brokers to initiate and manage payment setup Audit payments to ensure accurate accounting Use Excel to perform large-scale analysis on projects and payments Perform data entry and post encounters accurately Respond promptly to account inquiries and complaints to identify solutions and de-escalate tension via email, phone or other communication channels Process carrier, vendor and customer invoices in a timely manner Bill customers through their preferred third-party payment portals Complete other special projects and duties as assigned Preferred Qualifications: Knowledge of key TMS and financial systems, including Sage Intacct, Concur, JPMorgan Chase (JPM), and Excel Requirements: Minimum of a high school diploma; Associate’s Degree or higher preferred At least one year of professional work experience Ability to commit to a hybrid work model (in office on Wednesdays only) Comfortable navigating standard office equipment and tools, including phones, computer systems, internal and external portals, and Excel Benefits: ATG offers medical, dental, vision, and flexible spending and HSA benefits on the first of the month following the date of hire. Additional benefits include PTO, short- and long-term disability, and 401K with 3.5% match. Armstrong Transport Group, LLC is an equal opportunity employer. We do not discriminate in any aspect of employment based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.