Territory Manager

**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **What this job involves –** Partner with the JLL Account Director, Regional Director and the JLL Operations leadership team to develop the account’s IFM strategic operating plan as aligned with the Client’s real estate and business objectives. **What is your day to day?** - Participate in global/regional planning to develop portfolio strategies and fostering client relationships. - Collaborate with Account Leadership and Client to develop goals, objectives and focus areas for Workplace Experience Services and Integrated Service Delivery on the account. - Prepare impactful presentations that advance our delivery model through thoughtful summaries, fact-based recommendations, and articulate desired outcomes. - Builds and Manages High Performing Teams - Advances the firm’s diversity and inclusion priorities by focusing on talent moves, i.e. hiring, rotation and promotion - Lead by example in fostering a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices including new tools, process management and other ideas that provide service delivery efficiencies. - Provides frequent coaching and feedback to elevate performance - Provide tactical operational facilities support, oversight and performance of key JLL 3rd party supplier partners and client strategic alliance partners. - Manage all Client regional workplace experiences and facilities services activities for all JLL-managed properties, ensuring total contract compliance with all criteria and reaching all performance specifications. - Ensure all properties are operated and maintained in accordance with local, state and national requirements overlaid by those required by the client. - Oversee regional continuous improvement initiatives as assigned and support account and departmental strategic planning. - Effectively manage communications across regions/geographies between team and customer contacts, particularly in instances of service outages, facilities SOW gaps, including managing root cause analysis to avoid repeat failures or lapses in service delivery. - Accountable for the accuracy and timely updates to facilities services and account systems support tools, i.e. E1, Corrigo, LCAM tools, MS Teams, Share Point, Tracker, and all other reporting and data management systems for the account as required. - Support incident reporting status updates, as required, to the Account Leadership and RES Governance team and other key customer stakeholders and suppliers to ensure resources are available to minimize service outages. - Provide project facilities support and technical input for projects scope of work as required to ensure site infrastructure and operations needs are met. - Available 24/7/365 in support of the customer’s business operations. - Provide input and manages annual operations financial plans and manages expense/capital within approved plans/budgets while summarizing and sponsoring forecasted or unforeseen expenditures. - Ensure fixed, variable, and incentive compensation under the contract are achieved relative to established Performance Plan and other objectives, annual KPI and incentive compensation determination and contract amendments. - Review regional performance metrics (KPIs & MBOs) and compare against account-wide metrics through the use of analytics or other tools provided by the client and JLL to ensure…