Terminal Operations Manager (m/f/d)

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. As a Terminal Operations Manager, you will be part of our Operations Team, taking ownership of the day-to-day management of our terminal(s), ensuring smooth coordination of arrivals, departures, staff, and vendors. You will play a key role in guaranteeing safety, efficiency, and service quality at the terminal, while providing data-driven insights that support better decision-making across the operation. This role requires strong leadership, hands-on problem-solving skills, and the ability to manage multiple stakeholders in a fast-paced, operational environment. **About the Role** - Manage payments to terminal service providers. - Coordinate bays, platforms, and scheduled arrivals and departures. - Coordinate terminal staff (assistants, supervisors, support staff), including payroll, schedules, and incident tracking. - Oversee general terminal administration: supplies, access control, maintenance, safety and security, cleaning, and local vendors. - Manage auxiliary services, cleaning, and bus maintenance coordination. - Oversee inventory management. - Generate weekly and monthly reports on incidents, billing (payment status, pending items, discrepancies), operations, and inventory. - Build tracking dashboards to support decision-making. - Provide insights on recurring incidents by business partner, route, unit, or technology. **About You** - Proven experience in staff leadership and people management. - Experience implementing and monitoring training programs and safety procedures. - Strong ability to work with external and internal stakeholders. - Experience in budget management and financial reporting. - Strong problem-solving and decision-making skills. - Excellent communication skills. - Personal initiative, resilience, and a self-driven, goal-oriented working attitude. - Ability to adapt quickly in a fast-paced, operational environment. - Fluency in English is required. We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you! **What We Offer** - **Travel perks**: 12 free Flix vouchers + 12 discount vouchers for friends & family. - **Work from (M)Anywhere**: Depending on your role, work from another location for up to 60 days per year. - **Hybrid work model**: We are an office-first company, but we offer flexibility to balance work and life. - **Wellbeing support**: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members. - **Learning & Development**: Take advantage of language classes, training courses, and expert-led sessions to grow your skills. - **Mentoring Program**: Connect with experienced colleagues to gain insights and accelerate your career. To view more local benefits specific to each office location, please check out this link: [Locations - Flix Career](https://flix.careers/locations/) * * * **Why Join Flix?** At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path. As we continue to expand across the globe, you can make a real difference in how we work. If you’re ready to grow and lead your journey, Flix is the place for you!