Teller Supervisor

**Purpose:** While projecting a professional image; direct and coordinate the teller operational functions of the branch. Respond to inquiries and resolve issues. **Essential Functions:** - Ensure that customers are assisted in person, by telephone, or electronically by meeting or exceeding Bank standards as identified in the Serve Like Family Playbook. - Review, examine, and evaluate teller work for accuracy and completeness and lead in resolving cash balancing discrepancies. - Plan, direct, or coordinate the activities of tellers, including providing feedback and guidance regarding laws, policies and procedures both internally and externally. - Oversee the flow of cash for the branch and the vault teller and ATM responsibilities. Approve and review large items. - Ensure that security testing is completed. - Approve the daily branch NSF’s, process proof clearing and collection items. - Ensure that weekly teller work schedules are effective and completed. - Develop and train new and existing staff members in an effort to ensure the long-term success of others and the Bank. Recruit staff as required. - Network within communities to find and attract new business. - Manage the weekly branch overdraft report by initiating customer contact according to the overdraft guidelines and collection policy. - Contribute to meeting both department and branch profitability annual goals. - Perform teller and other duties, as assigned. - Other duties, as assigned. **Education:** - High School diploma or equivalent required, some college desired. - Typically requires three to five years of Teller experience with increasing responsibility and possessing the knowledge, skills and ability to perform the essential requirements for the job - Possess and maintain a valid Driver’s License.