Teller - Salem

**About the Role:** We are seeking a Full-Time **Teller** to join our Credit Union. In this role, you will provide exceptional customer service, process financial transactions, and educate customers on our full range of deposit and loan products on-site at our **Salem** **location**. You’ll use consultative sales techniques to identify customer needs and deliver solutions that build long-term relationships. **Key Responsibilities:** - **Customer Service & Sales (40%)** – Deliver outstanding service by following an effective sales process. Identify member needs and recommend appropriate Credit Union products and services. - **Transactions & Problem Solving (35%)** – Assist members with deposits, withdrawals, loan payments, and account inquiries. Provide accurate information and resolve issues promptly. - **Cash Handling (20%)** – Balance a cash drawer. Receive, process, and balance daily financial transactions. Maintain accuracy and compliance with policies. - **Branch Operations (5%)** – Support opening/closing procedures and assist with branch balancing. **Qualifications:** - Experience: 1-3 years in **banking**, **financial services**, **customer service**, or similar experience. - Education: Associate degree, business/trade school certification, or equivalent training. - Skills: 1. Strong interpersonal and **communication** **skills**. 2. Ability to motivate, influence, and educate members. 3. Proficiency with Microsoft Word, Excel, and standard office equipment. 4. Ability to read and interpret financial documents and contracts. **Performance Expectations:** Ensure compliance with all federal regulations, including Bank Secrecy Act (BSA) and OFAC requirements. Meet or exceed performance goals related to member satisfaction, transaction accuracy, and sales effectiveness. **Physical & Work Environment:** - Ability to sit, stand, and lift up to 20 lbs. - Work performed in a professional office/branch environment. - Occasional travel to nearby branch locations. **Schedule: Monday – Friday; Some Saturdays** [Click here to view our Salem branch's operating hours.](https://www.freedomfirst.com/about-us/locations/salem-branch) Work location and scheduling may vary. Please note that operational hours differ by location, and all team members will be required to work **one, half day, Saturday a month**. **Benefits:** - Medical, Dental, Vision & Life Insurance - 401K with company match - Paid Time Off & Recognized Holidays - Paid Parental Leave - Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet) - Employee Discounts Program (Travel, Tickets, Food & Grocery, & more) - Volunteer Hours ***This Job Description is not a complete statement of all duties and responsibilities comprising the position.***