Teller I

**SUMMARY:** The position of Teller I is responsible for performing routine and intermediate branch and customer services duties: accepts retail and commercial checking and savings deposits; processes loan payments; cashes checks and savings withdrawals; assists with night depository and vault duties; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. **Incumbents in this position possess less than 3 years of Teller experience.** **** **ESSENTIAL FUNCTIONS:** - Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts. - Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing or depositing. - Assists with night depository duties; logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers. - May assist in opening and closing the vault daily; assists in balancing vault currency and coin - Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority. - Issues official checks, traveler’s checks and gift cards. - Cross-sells the Bank’s other products and services, referring customers to appropriate staff as indicated. - Performs safe deposit duties by controlling access and assisting customers. - Receives and processes stop payment and hold orders. - Accepts loan, credit card and installment payments. - Balances cash drawer daily and verifies cash being bought from and sold to the vault. - Provides effective customer service and assists in resolving problems within given authority. - Records, files, updates information and sorts’ mail or reports as required. - Answers telephones and directs callers to proper Bank personnel. - Processes teller work through branch capture and assists with imaging research. - May gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.) - Processes address changes, check orders, traveler’s checks, incoming and outgoing collections, change orders and deposit slip corrections. - Type’s routine letters, reports and forms. - Maintains files, copies and faxes documents, and orders and distributes supplies. - Takes steps to ensure security of Branch personnel & Bank procedures. - Fully understands opening/closing procedures, as well as all other security procedures. - May prepare and verify order of shipment of currency. - Completes annual compliance courses. - Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act. - Adheres to all levels of our Service Excellence standards. - Performs other duties as required.**** **GENERAL QUALIFICATIONS:** **Knowledge & Experience**: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines. - High school diploma or general education degree (GED). Work related experience could consist of reception or secretarial duties in a business environment. - Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. - Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures. - Excellent organizational and time management skills – ability to work with minimal supervision. - Intermediate skills in computer terminal and personal computer operatio…