Teller - Hudson Ave Branch (Bilingual/Non Bilingual)

#### **Hours:** 40 #### **Schedule:** Monday - Saturday with a day off during the week for working Saturday. Branch hours are Monday, Thursday & Friday 9:00 a.m. – 5:00 p.m., Tuesday & Wednesday 9:00 a.m. – 4:00 p.m. and Saturday 9:00 a.m. – 1:00 p.m. Must be flexible to meet current and future business needs. #### **Comprehensive Benefits:** **** ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.**** #### **Pay and Incentive Plan:** $19.66 per hour In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success. #### **Purpose of Position:** This position is responsible to effectively and efficiently process customer transactions in a branch environment and refer customers that may need guidance in identifying the right financial solutions. This will lead to building long-term mutually beneficial relationships and support the achievement of business results. This position is also accountable to engage in supporting the key building blocks to ESL’s success #### **Accountabilities:** - Process customer transactions effectively, efficiently and accurately - Meet transactions per FTE target - Meet balance accuracy standards - Participate in achieving team lead objectives. - Participate in efforts to achieve unit’s customer and employee satisfaction targets as measured through loyalty and employee pulse survey scores. - Ensure compliance with Audit/Operational controls - Adhere to member focus processes and expectations - Participate in coaching processes to improve proficiency in Member Focused behaviors - Attend sales meetings, participate in sales activities to increase sales success - Use same member focus skills and behaviors to foster and meet internal customer satisfaction performance targets. #### **Qualifications:** - High School diploma or High School equivalency diploma required - 6-12 months teller experience preferred - Bilingual English/Spanish preferred - Proficient in PC applications - Good verbal and written communications skills - People and team oriented - Prior sales experienced preferred - Maintains a high degree of flexibility in support of branch needs - Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper We’re committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010. #LI-KZ1