Telecommunications Call Taker

**Come join our team!** Prince George’s County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the County's residents with essential resources and services. Nestled just minutes away from Washington, DC, Prince George's County combines urban vibrancy with serene surroundings, offering an ideal setting to live, work, and enjoy life. **We are Prince George’s Proud!** The Prince George’s County **Police Department** is currently seeking qualified applicants to fill various **Telecommunications Call Taker,** (**Public Safety Emergency Call Taker I/II)** grade **P14/15** positions in the Records Management Division/Teletype Unit. ***\* This is NOT a 911 dispatcher position\**** ***Applicant Limit Notice: Please be advised that applications for this position will be capped at a maximum of 100 submissions. Once this threshold has been reached, the posting will close, and no further applications will be accepted. We encourage interested candidates to apply promptly to ensure consideration.*** ***About this position*** This is an entry level Telecommunications position with various duties and responsibilities required by the Prince George’s County Police Department, State of Maryland, N.C.I.C Quality Control and FBI mandates. Work assignments require knowledge of N.C.I.C., NLETS entries, impounds, and repossessions. The incumbent work assignments also require knowledge of general orders, departmental rules and regulations. The incumbents in these positions support the Records Management Division. The incumbents in these positions are authorized to carry out those duties and responsibilities in accordance with the established performance standards and is subject to reporting and justifying task outcomes to those above him/her in the department‘s chain of command. **About the Agency** The Prince George's County Police Department is the fourth largest law enforcement agency in Maryland, providing a full range of law enforcement services to County residents and business owners. Their mission is to work in partnership with citizens of Prince George's County towards providing a safe environment and enhancing the quality of life. Today, the Prince George's County Police Department serves over 900,000 residents and has an authorized strength of 1800 officers and 300 civilians. - Requires the ability to operate with a high degree of competence with the following systems: METERS. NCIC, NJETS, CJIS, RMS, PGPD, Warrants Systems and CAD. - Receives information via telephone/telex/fax from various sources. - Must qualify for CN1 recertification once every 2 years in order to maintain NCIC currency. - Check vehicles for stolen and accuracy using the VIN Assist system as needed. **Minimum Qualifications** Candidates must meet all minimum qualifications listed below to be eligible for additional consideration: - High school diploma or GED. - One (1) year practical work experience to include one (1) year experience demonstrating the use of Windows-based computer programs. **Preferred Qualifications** • Reliable transportation • Strong communication and customer service skills • Excellent multitasking abilities. • Ability to follow specific instructions as given • Ability to work well with others **Additional Eligibility Criteria** Candidates deemed as meeting the minimum qualifications will be invited to complete and pass an online Call Taker/9-1-1 examination. Applicants who have previously taken and passed the exam on or after **8/1/2024** will not be required to re-test. Previous passing test scores will be applied. **EACH APPLICATION MUST INCLUDE INFORMATION THAT CLEARLY DEMONSTRATES THE ABOVE QUALIFICATIONS FOR THIS POSITION.** **Salary Range Transparency:** The salary range listed in this announcement reflects the offer range for this position. Offers made within this range are based on qualifications, experience, and internal equity. **Tent…