Telecom Site Technician

## Overview ViaPath is looking for a Telecommunications Site Technician to join our Field Services team. Under the direction of the Field Service Manager but working largely independently without and/or with limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory. This position will be worked on site at our client's facilities in and around Cumberland, PA. ## Responsibilities - Serve as a positive Ambassador representative for ViaPath when meeting with customers and clients – clearly demonstrating “Service Excellence” - Responsible for overall service of ViaPath products at assigned customer sites and willing to assist the customer at all times - Prioritizing and planning of assigned service calls - Communicating updates associated with assigned service calls - Escalating problems when appropriate - Interacting in a professional manner with customers to foster positive relationships - Point of contact for FACILITY staff for any issues regarding customer account - Replacing telephony hardware and network components, basic maintenance practices - Pulling cable, mounting network devices, installing telephony hardware - Administer kiosk service and collections, clearing bill/paper jams, and deposit monies at assigned financial institutions - Basic troubleshooting to include defining problems, collecting data, establishing facts, and drawing valid conclusions; assisting Technical Support departments with corrective action on deployed hardware and software; developing working knowledge of all operating standards, practices, and procedures - Wiring troubleshooting to include tracing and repairing or replacing damaged wiring and effecting repairs on 66-Blocks or Cutoff Switches - Handle special projects as assigned by Field Service Manager - Scheduled and/or unscheduled overtime work and callouts are to be expected - Energize and foster an effective and impactful team environment - Troubleshoot video visitation session issues with guidance from ViaPath Technical Support where applicable - Perform basic troubleshooting of tablet functionality, applications, and Wi-Fi connectivity issues where applicable - Return damaged or inoperable equipment in accordance with ViaPath Return Merchandise Authorization process ## Qualifications - A High School Diploma or general education degree (GED) is required - 4+ years’ experience involving technology troubleshooting, repairs and/or other relevant technical experience. - Experience troubleshooting, ability to define problems, collect data, establish facts, and draw valid conclusions - Ability to use wiring and cabling diagnostic tools such as but not limited to Link Runners, Fluke Test Equipment, Wi-Fi Hounds, etc. - Proven proficiency in Windows OS, MS Office, and other software programs that may be required - Proven proficiency with telephony and networking, inclusive of copper, CAT 5/6, and fiber optic wiring - Experience of wiring color code and fabrication of data cabling - Must be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds with assistance - Must possess a valid driver’s license. The willingness and ability to travel to various customer sites daily with the potential for overnight trips - The work atmosphere will be relevant with access to government agencies, jail, and prison environments, with stringent security guidelines to be maintained at-all-times - Ability and willingness to work the scheduled and/or unscheduled overtime work assignments and after-hour callouts ## Additional Information *ViaPath is committed to providing equal employment opportunities to all qualified individuals and to maintaining a workplace free from discrimination and harassment. Employment decisions are based on individual merit, qualifications, performance, and business n…