Telecom (NOC) QoS Specialist

**Employment type & Location:** Full-time (Employee) / Remote (based in Lebanon, Syria or Turkey) **Department:** Operations **Seniority Level:** Mid-Senior (4+ years of experience) **About** **Azurreo** Azurreo is an international services company operating in the telecommunications and technology sector. For more than 15 years, we have supported global clients in the **deployment, testing, and coordination of telecom infrastructure across multiple countries**. We operate with teams working across different time zones. Our environment is structured, fast-paced, and focused on execution, reliability, and accountability. **About the Role** We are hiring **two QoS Specialists** to strengthen our **Operations** team. You will proactively supervise site stability, drive continuous improvement in service delivery, and ensure high levels of customer satisfaction. As a key liaison between internal teams and external partners, you will reinforce our **operational excellence** through rigorous monitoring, detailed reporting, and a strong sense of ownership over the service lifecycle. ## Tasks **Site Performance Monitoring:** Supervise daily site stability and performance to ensure consistent service quality. **Incident Management:** Identify, analyze, and escalate incidents with high attention to detail. **Stakeholder Coordination:** Liaise between internal teams and external partners to ensure timely issue resolution. **KPI Reporting:** Track QoS metrics and maintain rigorous documentation and follow-ups. **Operational Excellence:** Drive continuous improvement through root cause analysis and preventive action plans. **Customer Support:** Provide professional communication on customer-facing topics to ensure high satisfaction. ## Requirements **Education:** Bachelor’s degree in a technical field. **Experience:** 4+ years in QoS, network supervision, or operations. **Customer Support:** Proven experience in technical customer-facing roles. **Languages:** Proficient written and spoken English for global client interaction. **Availability:** Immediate contributor with no other professional or academic commitments. **Skills:** Analytical, proactive, and capable of managing multiple priorities. **The Ideal Candidate Profile** At **Azurreo**, we value self-discipline and professional etiquette. The ideal candidate for this role: Demonstrates complete **ownership** of their responsibilities and does not require constant rectification or supervision. Is highly **organized** and experienced in drafting constant reports and structured follow-ups. Possesses a deep understanding of service delivery processes and performance monitoring tools within **Telecom or IT infrastructure** environments. ## Benefits **Work Conditions:** **Competitive Compensation:** A comprehensive salary package. **100% Remote in a Full-time position:** 9 AM to 6 PM local time + 1 hour break **Paid Time Off:** Inclusion of paid leave and recognition of National Public Holidays. **Professional Tools:** Provision of a company PC to support your remote workspace. **Growth & Development:** Dedicated training and mentorship to ensure you become an immediate contributor and excel in your role. **Overtime:** Fully compensated Required depending on operational needs May include coordination across time zones **Why Join** **Azurreo:** Stable, full-time remote role International exposure High-impact position working closely with leadership At **Azurreo**, we value precision and proactive problem-solving. If you are an immediate contributor looking for a structured environment with dedicated mentorship, we want to meet you.