TechOps Lead

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide. It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone. What is TechOps? TechOps at Kraken is a modern, lean evolution of traditional enterprise IT. We span everything from hands-on frontline support through to high-impact technical projects and long-term strategic improvements. We are building a small, highly effective TechOps team and are looking for an ambitious, experienced TechOps Generalist to help us scale Kraken safely, securely, and with a strong focus on people. This is a broad role with a huge amount of variety. You’ll work across identity, devices, SaaS, networking, automation, and office infrastructure - often at the same time. Ambiguity is a constant, and we’re looking for someone who enjoys making sense of it and turning it into action. We operate almost entirely in the cloud, so you’ll be exposed to a wide range of modern tools and technologies across the business. 🏡 Where you'll fit in As a TechOps Team Lead, you will be responsible for the end-to-end running of the Kraken TechOps function. This is a leadership role that requires someone comfortable operating with a high degree of autonomy, while remaining closely aligned with global TechOps leadership. We strongly believe that no matter what role you have within TechOps, it’s still important to keep your ear to the ground and see first-hand the problems our people are facing, and the impact that decisions you make have on everyone at Kraken. This means you’ll spend a significant portion of your time helping out with day-to-day support alongside your leadership responsibilities. As a Team Lead within TechOps, you will be responsible for balancing the team’s everyday workload, managing capacity, and prioritising proactive, planned project work alongside reactive support and unplanned work. The TechOps team operates in an environment with a large amount of ambiguity, and we are looking for someone who can make sense of this, identify the most impactful work, and keep the team focused, motivated and moving at pace. This is a strategically significant role which will require close collaboration with our UK and APAC leaders. You will bring strong leadership skills, service management, and operational experience, with the ability to lead, scale, and mature this function in line with Kraken’s growth trajectory. You will have experience in: Significant people leadership experience Scaling teams and services over time Service management, capacity planning, and operational maturity Managing support pipelines, projects, and assignments Building regional processes while balancing global standards Working with internal and external stakeholders and vendors Driving reliability, consistency, and continuous improvement You will bring strong technical depth across areas such as identity, MDM, networking, office infrastructure, and SaaS, with the confidence to challenge partners and vendors when needed. You will be comfortable owning incident management, security and compliance considerations, and contract and service quality oversight. This is a huge opportunity for the right candidate to step in and lead an amazing team that is critical to keeping Kraken moving at pace. 🚀 What you’ll own Define what good looks like for a small, lean, high-performing TechOps team. Own the day-to-day delivery of TechOps services. Support global operations with opportunities to travel to our global sites. Liaise with TechOps leadership…