TechOps Generalist - 12 Month FTC

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide. It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone. What is TechOps? TechOps at Kraken is a modern, lean evolution of traditional enterprise IT. We span everything from hands-on frontline support through to high-impact technical projects and long-term strategic improvements. We are building a small, highly effective TechOps team and are looking for an ambitious, experienced TechOps Generalist to help us scale Kraken safely, securely, and with a strong focus on people. This is a broad role with a huge amount of variety. You’ll work across identity, devices, SaaS, networking, automation, and office infrastructure - often at the same time. Ambiguity is a constant, and we’re looking for someone who enjoys making sense of it and turning it into action. We operate almost entirely in the cloud, so you’ll be exposed to a wide range of modern tools and technologies across the business. 🏡 Where you'll fit in As a TechOps Generalist, you’ll be a core contributor to the day-to-day delivery of TechOps services, working closely with the TechOps Lead and the wider global TechOps team. This is a role with real ownership. You’ll be trusted to take responsibility for problems and projects end-to-end, contribute to technical decision-making, and help shape how TechOps operates as we grow. We strongly believe that great TechOps starts with empathy. You’ll spend a significant portion of your time supporting Kraken employees directly, seeing first-hand the problems they face and helping ensure technology enables rather than blocks great work. We prioritise friendly, human support over SLAs or ticket numbers. Our aim is to deliver such a good experience that technology fades into the background, and when support is needed, it’s easy, human, and effective. 🚀 What you’ll own Provide hands-on 1st, 2nd, and 3rd line support across the business Own and deliver TechOps work across identity, devices, SaaS, networking, and office infrastructure Work closely with the TechOps Lead to balance reactive support with proactive, planned improvements Contribute to technical projects that improve security, reliability, and scalability Design, improve, and automate systems and processes to reduce manual effort and operational risk Collaborate closely with Security, Engineering, and other teams to balance security, productivity, and user experience Support our offices across the globe Identify recurring problems and help build long-term solutions rather than short-term workarounds Example TechOps projects include: macOS and Windows MDM improvements and migrations Identity provider and SSO improvements Device trust and posture compliance solutions Replacing insecure authentication factors with phishing-resistant alternatives Office networking, AV, and access control improvements SaaS migrations and integrations 🧠 What you bring to the party Must have Strong hands-on experience in an IT, TechOps, or systems-focused role Deep knowledge of Windows and macOS, with confident troubleshooting skills Hands-on experience providing 1st, 2nd, and 3rd line support Comfort operating in highly ambiguous environments and managing competing priorities A strong technical foundation across identity, MDM, SaaS, and networking Ability to communicate clearly with both technical and non-technical stakeholders A people-first mindset and a conscientious approach to decision-making Should have Experience supporting macOS, Windows…