Technology Support Specialist - Technology and AV

Technology Support Specialist - Technology and AV JobID: 3615 Position Type: Technicians/TECH SUPPORT SPECIALIST Date Posted: 7/16/2026 Location: Pennbrook Middle School Closing Date: 07/30/2026 Additional Information: Show/Hide The North Penn School District seeks to develop a community that values and adapts to diversity. We strive to acknowledge, respect, understand, and celebrate the dynamics of racial and cultural differences. Through the development of culturally proficient staff, the establishment of structures that promote equitable opportunities, and partnerships with families and students, our school district will create an environment of respect where all members of the school community are empowered to learn, grow, and appreciate one another. We look forward to your interest! Title: Technology Support Specialist - Technology & AV Reports To: Coordinator of Educational Technology Takes Direction From: Coordinator of Educational Technology and Director of Technology, and Coordinator of Communications Media Schedule/Calendar: 7.5 hrs./day 37.5 hrs/week 261 days/year Summary: The Technology Support Specialist for Technology and A/V provides technology and A/V skill training, training material development, and support of district-wide technology and audio-visual implementations for students, administrators, and staff. Essential Functions: Provides technology and A/V skills training for staff on all district technology devices. Installs, configures, troubleshoots, upgrades, maintains, and repairs audio/visual equipment at all district locations (e.g., lamp replacements, firmware upgrades, I/O plates, orientation, and diagnostics). Ensures all systems are maintained and comply with current safety and building regulations (e.g., cable paths, electrical systems, preventive maintenance filters). Works with the Desktop & Device Specialist on device and/or software installations in the building. Collaborates with the Ed Tech Learning coach to create training materials that support best practices in technology integration. Identifies, diagnoses, and resolves hardware, software, and operating system problems and questions that occur during daily use. Logs and follows up on all open or pending service requests for the buildings to ensure they are resolved. Provides support for staff members in the use of technology, a/v tools, and website design and maintenance as identified by the district (including Interactive Panels & Displays, Google Education Suite, Microsoft products, and other educational technology tools. Demonstrates hardware and operating system functionality to staff. Communicates with building administrators regarding Technology and A/V needs, evaluates requests, and develops recommendations based on best practices. Supports media, sound, and lighting needs for events in NPSD, including, but not limited to, community use of facilities, school use of auditoriums, multipurpose rooms, and cafeterias. Additional duties as assigned by the Supervisor of Educational Technology and the Coordinator of Communications Media. Education and/or Certification Required: High School Diploma or GED Experience Needed: 3-5 years of Technology and A/V training and troubleshooting experience, preferably in an educational setting. Customer service experience. Knowledge (of): Basic technology, A/V, and networking concepts. Google Suite Tools and other educational technology tools. Requisite Skills: Strong analytical and problem-solving skills. Strong organizational and time management skills. Strong communication skills (oral and written) and interpersonal skills in working with staff, students, and parents. Effective skills in in-person and online training. Basic skills in productivity and cloud storage tools. Ability to: Plan, organize, and track projects. Work effectively in a team environment and independently. Work under stress and with frequent interruptions. Meet deadlines. Communicate effectively both verbally and in writing. Read…