Technology Support Manager

Technology Support Manager JobID: 418 Position Type: Technology/Technology Support Manager Date Posted: 7/14/2026 Location: ADMINISTRATION CENTER - TECHNOLOGY Date Available: ASAP Closing Date: 07/24/2026 Additional Information: Show/Hide Technology Support Manager Location: Administration Center � Technology Services Status: 12-Month Operation (260-Day Work Calendar) | Technical Support Leadership | Exempt (FLSA) Work Schedule: 8 Hours Per Day (Shifts vary based on operational and deployment needs) The Opportunity: Powering the Digital Heart of Our District In Ferguson-Florissant, our "New Chapter" is fueled by modern, reliable, and accessible technology. We are seeking a highly technical, organized, and collaborative Technology Support Manager to lead our day-to-day tech support operations and data integration strategies. In this critical role, you will do much more than manage tickets. You will supervise and mentor our talented Technology Specialists, lead high-tier problem-solving, maintain our enterprise database exchanges, and direct district-wide tech rollouts. If you are an experienced IT leader who wants to use your systems expertise to make a profound impact on public education, your next chapter starts here. Salary & Compensation Annual Salary Range: $110,00 to $130,000 per year. Placement within the range is determined by the Board of Education administrative support salary schedule, factoring in specialized certifications, advanced degrees, and enterprise technology management experience. Role Summary The Technology Support Manager oversees all technical support operations, manages district-wide technology projects, contributes to critical systems and data exchanges, and directly supervises and evaluates the Technology Services support team. This role acts as an upper-tier escalation point for complex technical issues and researches future hardware and software solutions to keep our district at the forefront of educational technology. Why You'll Succeed (Qualifications) Educationally Prepared: Bachelor's degree in Information Systems, Business Administration, Educational Technology, or a closely related field (or equivalent professional job experience). Leadership Experience: Minimum of two (2) years of experience successfully managing a technology department, leading technical teams, and/or managing enterprise technology projects. Systems Expert: Extensive hands-on knowledge of current Microsoft Windows client and server systems (Active Directory). Knowledge of Macintosh OS client and server environments is a strong plus. Cloud & Edu-Tech Savvy: Strong familiarity with Google Workspace (G Suite) for Education administration, Chrome device management, Meraki device management, Clever, and student information systems (SIS) is highly preferred. Data Mastery: Proven ability to securely export, import, manipulate, and exchange data between diverse platforms and Active Directory. The Project Driver: Superior organization and communication skills, with a proven ability to manage multiple projects, assign resources, meet strict deadlines, and thrive in a fast-paced environment. Your Impact (Key Duties) Technical Support Leadership & Oversight Direct Daily Operations: Provide leadership, guidance, and daily directives to the technology support staff to ensure prompt, client-centered resolution of work orders. Upper-Tier Support Escalation: Serve as the final technical escalation point to resolve complex, chronic, or high-priority hardware and software failures. Strategic Project Management: Plan, organize, and execute district-wide hardware rollouts, network upgrades, and seasonal device distribution. Data Integrity & Systems Management System Integration & Exchanges: Supervise and assist with crucial data exchanges between core district systems (Active Directory, SIS, Google Workspace, Clever, etc.). R&D and Prototypes: Field-test and research emerging hardware and software prototypes, delivering strategic purchase reco…