Technology Solutions Specialist III (Oregon City)

**Join our Team** At Rivermark, we’re more than a financial institution we’re a community of passionate people committed to *transforming lives and communities together*. We’re a proudly progressive credit union that values diversity, equity, and inclusion, and we celebrate the differences that make each of us unique. At Rivermark, we foster an environment where every employee can show up as their authentic self and feel a genuine sense of belonging. We’re deeply dedicated to serving historically marginalized and underserved communities, empowering our members to achieve their dreams through innovation, compassion, and personalized financial solutions. We believe that when our employees thrive, our members and communities thrive too. That’s why we’ve built a culture rooted in collaboration, growth, and inclusion, where your ideas are valued, your voice matters, and your work truly makes a difference. If you’re looking for a career with purpose and want to join a team that’s shaping a brighter, more inclusive financial future for everyone, we’d love to have you join us. **Position overview:** Serves as a senior technical resource responsible for resolving the organization's most complex technology issues and improving the reliability, security, and effectiveness of technology services. Provides advanced technical support, performs root-cause analysis, develops technical documentation and standards, and drives continuous improvement initiatives that enhance system stability and service quality. Acts as the final internal escalation point for complex support issues, partnering with vendors, system owners, and technical teams to identify and implement effective solutions. Provides technical expertise for technology projects, system implementations, upgrades, and operational initiatives while contributing to the development of support processes, knowledge resources, and best practices. Through advanced troubleshooting, problem management, automation, and knowledge sharing, helps strengthen organizational technology capabilities and supports the delivery of reliable, secure, and efficient technology services. **Primary responsibilities:** - Resolves the most complex hardware, software, systems, application, and technology issues escalated from other support levels. Performs advanced troubleshooting, diagnostics, and technical analysis to identify and resolve issues affecting business operations. Serves as the final internal escalation point for issues requiring advanced technical expertise. Coordinates issue resolution efforts with vendors, service providers, and technical stakeholders as needed. Maintains ownership of complex issues through resolution, ensuring appropriate communication and documentation. - Analyzes recurring and high-impact incidents to identify underlying causes and systemic trends. Conducts root-cause analysis and implements corrective actions designed to reduce repeat incidents and improve system reliability. Recommends and implements sustainable solutions that improve technology performance and user experience. Monitors support trends and identifies opportunities for proactive improvement. - Serves as the primary technical liaison for escalated issues involving third-party vendors and service providers. Coordinates troubleshooting, testing, and resolution activities with external partners. Evaluates vendor recommendations and technical solutions to ensure alignment with organizational needs and standards. Supports system maintenance, upgrades, and issue remediation efforts in partnership with system owners and technical teams. - Develops, maintains and continuously improves standard operating procedures, troubleshooting guides, technical standards, and support documentation. Authors and maintains knowledge base articles within the organization's knowledge management system to support consistent and efficient issue resolution. Documents complex issues, root causes, resolutions, workarounds, and best practices…