Technology Operations & Mainframe Operator

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system. ## Job Description: At Regions, the Technology Operations and Mainframe Operator supports the availability, reliability, and performance of enterprise and mainframe computing environments by executing routine computer operations and serving as a first-level responder to mainframe and infrastructure alerts. The role combines scheduled production processing with real-time monitoring and incident response in a 24x7 banking environment. ### **Primary Responsibilities** - Monitors and operates mainframe and enterprise systems, including console operations and batch processing - Serves as first responder to mainframe and infrastructure alerts using monitoring dashboards - Executes and monitors mainframe and distributed batch jobs and distribute operational outputs - Maintains mainframe production documentation and operational records - Performs first-level troubleshooting and escalate incidents per defined procedures - Supports outage management activities including bridges and incident timelines - Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices - Works under clearly defined procedures - Works under close supervision This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act. **Requirements** - High School Diploma or GED **Preferences** - Associate’s or Bachelor’s degree in a related field - Prior technology operations experience including computer and mainframe operations **Skills and Competencies** - Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance - Ability to work in a team environment when applicable - Ability to work under direct guidance - Good customer service skills - Good problem-solving skills - Good written and verbal communication skills **Shift Schedule: Thursday-Sunday** **Preferred experience:** **TSO/ISPF** **JCL** **JES2** **IWS/CA7/Control -M** **Service Now/Pager Duty** **Mainframe system console monitoring** **Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must be currently authorized to work in the United States on a full-time basis.** **This position is intended to be onsite, now or in the near future**. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense. The location available for this role is **Birmingham, AL** **Position Type** Full time **Compensation Details** Pay ranges are job specific and are provided as a point…