Technology Change Manager - A&F Co.

**Job Description:** The Technology Change Manager will lead change for complex, cross-functional technology initiatives (tools, data, AI). This role owns the end-to-end ADKAR lifecycle and ensures successful adoption of new ways of working by connecting change efforts to business outcomes and future-state goals. **What Will You Be Doing?** **Key Responsibilities:** **Change Planning & Execution (ADKAR)** - Own full ADKAR lifecycle: impact, risk, communications, training, adoption - Conduct change impact and readiness assessments - Identify risks/resistance and execute mitigation plans - Own training strategy and deliverables (course outlines, curriculum, and training documentation) - Deliver all change artifacts (comms, stakeholder plans, adoption tracking) **Agile Delivery Integration** - Align change work to Agile lifecycle (design → build → test → release → adoption) - Embed change activities into project plans and sprint cycles - Partner closely with product, tech, and project teams **Stakeholder Alignment & Communication** - Clearly articulate the “why” behind changes - Build alignment across business + technology stakeholders - Translate complex topics into clear, executive-ready storytelling (e.g., PPTs, comms) - Drive engagement and buy-in at all levels **Strategic Thinking & Business Alignment** - Connect change efforts to business outcomes, operating model, and future state - Identify adoption risks and influence solution/design improvements - Monitor adoption metrics and adjust plans to improve outcomes **Leadership & Influence** - Coach leaders and teams through change - Influence without authority across cross-functional teams - Act as a trusted partner to both technologists and functional leaders **What Do You Need to Bring?** **Required Qualifications (Must-Haves)** - Minimum 3 years of change management experience (non-negotiable) - Proven experience executing end-to-end change (ADKAR or similar) - Strong communication and executive storytelling skills - Ability to build relationships and drive alignment across stakeholders - Experience supporting enterprise technology or transformation initiatives - Strong problem-solving and strategic thinking skills - Ability to operate independently in a fast-paced, ambiguous environment **Preferred Qualifications (Nice-to-Haves)** - Change management certification (e.g., Prosci) - Experience working in Agile / product delivery environments - Exposure to large-scale digital, data, or AI transformations **Success Measures** - High adoption and effective use of new tools/processes - Strong stakeholder alignment and positive feedback - On-time delivery of change plans and deliverables - Measurable improvement in adoption, engagement, and business outcomes - Ability to proactively identify and mitigate adoption risks **Benefits & Perks** As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward: - Incentive bonus program - 401(K) savings plan with company match - Annual companywide review process - Flexible spending accounts - Medical, dental and vision insurance - Life and disability insurance - Associate assistance program - Paid parental and adoption leave - Access to fertility and adoption benefits through Carrot - Access to mental health and wellness app, Headspace - Paid Caregiver Leave - Mobile Stipend - Paid time off and one paid volunteer day per year, allowing you to give back to your community - Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year) - Seven associate wellness half days per year - Merchandise discount on a…