Technician II

Primarily responsible for ensuring that customer and contractor vehicle service and repair needs are met. **JOB DUTIES** - Take care of customers, whether they're contract or sale - Repair vehicle properly and with safe techniques - Vehicle inspection against industry accepted standards - Minor shop duties (clean up, trash) - Maintain a tidy work area **POSITION REQUIREMENTS** - High school Diploma/GED - Vocational/Technical/Business School - Diagnostic Training - Knowledge of product - Repair skills - Problem solving - Basic computer skills **CHARACTERISTICS** - Honesty & Integrity in all matters - Customer Service Focused - Excellent Communication skills - Problem Solver - Strong Technical Aptitude - Up-to-date Technologically - Solid work ethic - Organized **SKILLS & QUALIFICATIONS** - No supervisory responsibility - Tasks are multiple and diverse with some interrelationship across processes. - Work requires the direct application of a variety of procedures, policies and/or precedents. - There is some budget responsibility and expenditure authority. - Performs tasks and duties under general supervision, using established procedures and innovation. - Chooses from limited alternatives to resolve problems. - Occasional independent judgment is required to complete work assignments. - Often makes recommendations to work procedures, policies and practices. - Refers unusual problems to supervisor. **PHYSICAL REQUIREMENTS** - Work involves frequent exposure to unpleasant elements, such as extreme temperatures, dirt, dust, fumes, smoke, loud noises, chemicals, etc. • - Position requires continuous moderate or occasional heavy physical activity which includes 15% walking, 50% standing, 10% lifting, 10% pulling, 10% pushing, and 5% sitting.