Technical Trainer II

ASRC Federal Technology Solutions is looking for a Software Trainer to support the US Patent and Trademark Office located in Alexandria, VA. Work Arrangement: Hybrid in Alexandria, VA Requirements: Bachelor's degree (preferred major in education, training or related field but not required). Two years of experience providing training, preferably in an adult learning setting. Must be able to work in a demanding production-oriented position. Must have strong communication skills. Eligibility requirements for this position include successful completion of a well-developed training course on four major proprietary systems in order to meet internal certification requirements within 4 months of receiving their equipment. Permanent Residency or US Citizenship is required for the federal government background investigation. Responsibilities: Conducts user training courses with a primary focus on automation tool training and assistance. Organizes training classes, manages a library of digital materials, assists with scheduling and conducting virtual training via Microsoft Teams. Facilitates training team meetings. Provides training on major automation tools used at the USPTO. Training may be via formal or informal settings including virtual and in-person classroom training, presentations, demonstrations, one-on-one assistance and providing hotline assistance. Assists with modifications or customization of existing training materials. For formal training sessions, ensures all training materials are available, ensures all equipment is functional prior to start of session. May be asked to test new products from the user's viewpoint and provide input to help clarify training requirements. Some advanced skills using MS Access and Excel greatly preferred.