Technical Support Specialist

Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram . Who you are: We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Technical Support Specialist who will help customers and partners understand and utilize the products and services being offered by Geotab. The successful candidate should be able to clearly read, write, and communicate in English and French/Italian/Dutch. If you love technology, and are keen to join an industry leader — we would love to hear from you! What you'll do: As a Technical Support Specialist , your key area of responsibility will be diagnosing technical issues and providing the necessary support to resolve problems for both hardware and software-related issues within Geotab products (e.g. GO devices), the MyGeotab software platform, and outside partner products . You will need to work closely with partners, customers, sales representatives, and internal teams through various communication mediums including phone, chat, and email . To be successful in this role you will be a team-player with a very strong technical aptitude and a solid knowledge of various programming languages and big data applications . In addition, the successful candidate will have strong analytical and interpersonal relationship building skills , with the ability to manage multiple tasks and projects simultaneously while adapting to growing technology and market demands . How you'll make an impact: Support partners, customers, sales representatives and internal teams through various communication mediums (i.e., phone, chat and email). Provide technical expertise on database set up, user management, rules and reporting, device errors, network communications, portal configuration and navigation, product implementation and troubleshooting the Geotab hardware and software applications. Coordinate with internal departments on the return/exchange process for Geotab devices and accessories. Diagnose and resolve technical hardware and software issues involving connectivity, installation and software inquiries. Manage, develop and deliver product service training directly to resellers and customers. Provide successful resolution to all customer complaints. Report escalating and severe concerns/issues to management. Preserve the confidentiality and security of customer data and information. Support Geotab global strategic initiatives. What you'll bring to this role: 1 - 3 years of experience in a customer service/support capacity and troubleshooting tech…