Technical Support Specialist

**Technical Support Specialist | Cornell College | Mount Vernon, IA** At our partner institution at Cornell College The Technical Support Specialist will be service focused and possess excellent customer service skills. They must provide exceptional end-user support for Technology Services which include network access, e-mail systems, computer and classroom technology, and supported hardware and software applications. The Technical Support Specialist will provide technical computer support that ensures all systems are functional. Provide high-quality customer service including effectively listening and communication skills to ensure understanding of the end-user’s inquiry; keep current with hardware systems and applications used on campus; work on cross-functional IT projects; participate in testing system upgrades and new applications; supervise various duties performed by student workers. Administer, configure, troubleshoot, properly recycle and maintain client desktops, laptops, and audio-visual equipment. Provide support to Student Workers. In addition, the Technical Support Specialist requires collaborative work with the network and system administrators to ensure IT services are functioning effectively. *Hours of operation are Monday – Friday, 8:00 am – 5:00 pm. Hours may vary.* **Duties and Responsibilities:** - Software installation and upgrades, software troubleshooting, image deployment, and patch maintenance. - Maintain and develop documentation relative to hardware and software inventory. - Work with users to analyze, troubleshoot, and repair computer hardware and software. - Assist users with the use of supported hardware, software and peripherals. - Assist users with the use of supported audio-visual equipment, e.g., projectors and conferencing equipment. - Assist with projects and maintenance. - Provide support for printer and copier related issues. - Attend and actively participate in regular team meetings. - Review, input, and update service tickets from the centralized ticketing system. - Knowledge of troubleshooting procedures and good analytical skills. - Proficient in all skills, policies, procedures and protocol required to complete assigned tasks. - Keep abreast of industry technologies to enhance technical skills. - Maintain a professional attitude and provide excellent customer service at all times, to include maintaining a good work ethic and assisting team members when needed. - Good interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Other duties as assigned. **Requirements:** - Minimum Associates degree in Information Technology. - Knowledgeable in Windows 11, Microsoft Office, Hardware and Software troubleshooting techniques, Knowledge of Active Directory, Printers and Print server and Microsoft Outlook are preferred skills. - Basic experience with network equipment and troubleshooting is a plus. - Ability to adjust work schedule to business needs - Must be able to lift 50 lbs. as need to move equipment across the campus environment - Must be able to sit long periods at a time and or stand long periods at a time - Ability to absorb and retain information quickly. - Ability to present information in a user-friendly language. - Self-motivated and directed. - Ability to effectively prioritize and execute tasks. - Ability to communicate effectively orally and in writing to internal and external groups of various levels of responsibility. **Dynamic Campus Core Values** BE A: Servant Leader Team Player Accountable Act with the highest integrity Provide excellent customer service Find solutions not problems