Technical Support Specialist-1

At **ABB**, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. **This position reports to:** Technical Support Manager \_\_ In this role, you will be responsible for providing remote technical support as well as site support when required. Utilize problem-solving, written, and verbal communication skills to support customer issues. Provide technical responsiveness to customer calls, rapid investigation, and dedicated pursuit of solutions. The Technical Support Specialist will simultaneously manage multiple customer issues with responsive follow-up and confirmation of closure. A Technical Support Specialist will be expected, on occasion, to conduct service work within the USA. Travel is expected to be less than 10% of the time. The work model for the role is: Remote {#LI-Remote} This role is contributing to the Automation division in the US. You will be mainly accountable for: - Utilize skills to respond, report, resolve and provide remote support for ABB software and hardware related problems - Actively listen to customers describe their technical concerns and guide them through the steps to resolve the issue. - Maintain up-to-date documentation on customer case information, including current status and resolution, in a CRM system (currently Salesforce.com). - Collaborate with resources to resolve complex technical issues while promoting and maintaining good customer relations. Our team dynamics You will join a talented and high performing team, where you will be able to thrive. **Qualifications for the role** - Bachelor's degree in chemical, computer, or electrical engineering, or technical degree from an accredited university. Alternatively, a special combination of education and experience and/or demonstrated accomplishments. - 2+ years’ experience with Computer Server/Client, Networking setup and domains, plus Virtual Machine use - 2+ years’ experience on MS Windows Client and Server Operating Systems - 2+ years’ experience as proficient user of Office365, Outlook, SharePoint, Azure cloud and internet browsers - Experience with Infi90, Symphony, Symphony Plus, ABB 800xA, AC800M (Control Builder); with a high level of proficiency (Expert Level) within one of the aforementioned products. - Good communication skills – written and verbal [English] - Troubleshooting skills and Root cause analysis methodology essential - Basic Industry knowledge of Power Generation & Transmission, Pulp & Paper, Metals & Mining, Oil & Gas, and Utilities & Water - Familiarity with Business ERP (SAP preferred) and Service CRM (salesforce dot com preferred) **More about us:** ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected Veterans and Individuals with…