Technical Support Intern

Our Purpose At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here. About Us SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters. Our teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity. What Are We Looking For? We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes. As a Technical Support Intern - Striker, you will be tasked with building strong foundations in SentinelOne products, support processes, ticket triage, and troubleshooting while contributing to real customer cases under close guidance. What Will You Do? Primary responsibilities include : Support incoming technical cases by helping with initial case review, triage, and data gathering under the guidance of the Technical Support team. Learn SentinelOne support workflows, tools, and case management practices, and apply them consistently in daily work. Use internal documentation, knowledge base articles, and team guidance to suggest next troubleshooting steps and support case progression. Help build relevant AI automations and tools to help deflect tickets and improve productivity. What Skills and Knowledge Will You Bring? Ideal candidates will have: Strong interest in technical support, cybersecurity, and problem-solving. Excellent customer service mindset and strong written and verbal communication skills. Ability to multitask, manage time effectively, and stay organized in a high-volume environment. Basic troubleshooting ability and foundational understanding of operating systems, endpoint security, network issues, or IT support concepts. Ability to think outside the box and drive innovation that improves productivity Coding/scripting and AI experience are an advantage. Why SentinelOne? AI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place. Our global internship program trains the next-generation of cybersecurity talent across a range of specializations, from threat intelligence to information security, engineering and marketing. Interns can learn about the network security industry from leading thinkers, grow their professional networks, and be part of a career-defining experience including: 1:1 mentorship throughout your internship Flexible working hours adjusted to your academic schedule (20 hours/week, 3-month program: October 5, 2026 – January 29, 2027) Hands-on experience with challen…