Technical Support

Do you enjoy the process of solving technical issues? Are you self-motivated and able to work both independently and on a team? Do you have a knowledge of Microsoft desktop operating systems and software as well as file/folders permissions? If so, you could be the perfect candidate for our Technical Support role at ICCU! ICCU’s mission is to help our members achieve financial success. As Technical Support, you will work on projects independently and as part of a team to satisfy technical needs for the Credit Union and our members. **At work, your Primary Responsibilities will include:** - Provide support (tier 2) for IT related issues that are not able to be resolved by the Help Desk Department. - · Diagnose and resolve hardware and software issues using available resources. - · Provide a centralized contact for Help Desk Department. - · Offer support to minimize system downtime impact. - · Identify, escalate and prioritize issues that need tier 3 support per the Decision Making Hierarchy. - · Follow-up and execute accountability on existing open tickets. - · Follow-up with team members to ensure full resolution of issues. - · System access configuration for new users, user removal and user changes. - · Basic level security badge creation and management - · Send reports related to KPIs and department accomplishments - · Provide messaging to the credit union on technical issues including current status and resolutions - · Monitor permissions management for selected systems, ensure proper system access for users. - · Create and maintain asset management policies and procedures - · Manage asset lifecycle tracking including the decommissioning of assets - · Ensure asset costs stay within the IT budget - · Maintain compliance with asset policies - · Conduct internal audits on assets - · Provide reports to IT management regarding asset management health - · Other duties as assigned. **Before you apply, make sure you have:** - Bachelor’s degree and a minimum of 2 years relevant experience required. Preference given for candidates with a post-secondary degree in computer science/computer information systems, related field or a combination of related experience and education. Preference given for candidates currently pursuing a post-secondary degree in computer science/computer information systems, related field or a combination of related experience and education. Excellent knowledge of Microsoft desktop operating systems and software. Excellent oral and written communication skills. Ability to work with department supervisors. Strong analytical and problem-solving skills. Ability to always maintain the confidentiality of the Credit Union and member records **Also, please let us know in your application if you have:** - A post-secondary degree in Computer Science/Computer Information Systems or a related field. - Experience related to Computer Science/Computer Information Systems. This role will also require some physical abilities including the ability to sit for extended periods of time, lift 20-40 pounds of office supplies, reach keyboards, and operate basic office machines. You must be eligible for membership at ICCU to obtain employment. **This role offers benefits, including:** - Competitive Pay - Medical, Dental, & Vision Insurance - Generous Paid Time Off - Paid Holidays - Matching 401K AND Pension - Tuition Reimbursement - Employee Assistance Program - Employee Wellness Program - Paid Group Life and Disability Insurance - Awesome Culture - Business Discounts - And More **About Idaho Central Credit Union:** Since 1940, our mission has been to help members achieve financial success; and we have fun doing it! The culture is one where we care about each other. We are a work family, and you can feel it when you’re a part of it. ICCU was named a Best Place to Work in Idaho. Plus, we are a top financially performing credit union in the nation. ICCU was voted for large companies the Best Place to work in Idaho. We have also been nam…