Technical Support Engineer I

Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Summary Smarsh is seeking a Technical Support Engineer to join our Client Services team. In this role, you will manage customer account changes, including product downgrades and cancellations, while ensuring adherence to established policies and processes that minimize operational risk and prevent unintended service disruptions. You will work closely with customers, Support, Engineering, and other cross-functional teams to resolve complex issues, drive cases to completion, and maintain accurate documentation throughout the customer lifecycle. Success in this role requires strong technical aptitude, exceptional attention to detail, and the ability to communicate complex information clearly and effectively to both technical and non-technical audiences.