Technical Support Engineer (French-speaking)

OUR MISSION AND WHY IT MATTERS We are on a mission to make humans the strongest security layer. Human risk remains one of the biggest vulnerabilities and traditional awareness training is not enough. We take a different approach by combining AI-driven personalization, real threat detection, and behavioral science to actively protect people and organizations. We don't just simulate risks. We build the tools that detect and stop them. WHY THIS ROLE MATTERS As a Technical Support Engineer, you will play a critical role in safeguarding our customers' digital assets and ensuring they get the most out of the Hoxhunt platform. We prioritize quality and unparalleled support, and you will be the dedicated go-to expert for our Francophone market. By resolving complex integration challenges and identity workflows, you directly empower our customers to maintain a strong security posture in a challenging cyber environment. WHAT YOU'LL OWN AND DRIVE - Provide high-quality technical support to customers through email and our support platform, investigating and resolving issues across the full Hoxhunt product surface — from platform configuration and user management to integrations, email infrastructure, and security tooling. - Troubleshoot integration challenges between Hoxhunt and customers' identity providers, email environments, and security stack, including Active Directory, Okta, Microsoft 365, and Google Workspace. - Diagnose and resolve email deliverability and security configuration issues, ensuring Hoxhunt works reliably within customers' environments regardless of how their infrastructure is set up. - Support customers with identity and access management workflows, including SSO, SCIM provisioning, and authentication troubleshooting. - Act as the primary technical support contact for the Francophone market, combining deep product knowledge with clear, confident communication in French. - Collaborate closely with Engineering, Product, and Customer Success to escalate and resolve complex issues, and to feed customer insight back into the product. - Contribute to self-service tooling, knowledge base quality, and initiatives that improve how the team scales. WHAT SUCCESS LOOKS LIKE In your first 3 months you'll gain a deep understanding of our product, integrations, and key use cases. You will shadow team members, begin handling standard support requests independently, and establish yourself as a reliable technical resource for our Francophone customers. By month 6 you'll be handling complex tickets across integrations, email infrastructure, and identity workflows independently. You'll understand how Hoxhunt fits into the broader security stack of our customers, start identifying patterns that inform product and process improvements, and become a trusted go-to expert for both our customers and internal teams. WHAT MAKES YOU THRIVE HERE You have: - Professional proficiency in French and English, with strong written and spoken communication skills and the ability to explain technical complexity clearly to a non-technical audience. - Prior experience in a technical support role, preferably with B2B SaaS products. - Strong troubleshooting instincts and a structured approach to diagnosing problems you haven't seen before. - Familiarity with email infrastructure, identity management, or enterprise IT environments — you don't need to be an expert in all of them, but you pick things up fast. - An appreciation for security and why it matters: you understand that the issues you resolve have a direct impact on how well organizations can protect themselves against real threats. - A genuine service mindset: you care about solving the customer's actual problem, not just closing the ticket. - Bonus points if you also have experience with cybersecurity products, IAM systems, cloud environments, or identity providers WHO YOU'LL WORK WITH You'll join a collaborative technical support team. The team works closely with Product, Engineering, and Customer…