Technical Support Assistant I - Non-Merit

Regular Schedule: 35 hours per week. A full-time, non-merit vacancy, with full County benefits, exists in the Circuit Court of Baltimore County. This job announcement may close at any time with little or no notice. Applicants are advised to apply promptly. Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan. A list of eligible applicants will be established based on the examination as outlined below. Current and future vacancies occurring in this class may be filled from the list of eligible applicants. All interested candidates must apply at this time. List all **promotions** and changes in job duties due to **reclassification** as separate work experience on your application. Applicants must include the dates of the promotions and/or reclassifications. Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time. You MUST attach your transcript(s) or license(s) to your application. Failure to submit proof of Licenses, Certifications and Education****will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application. Unofficial copies are accepted. **Definition of Responsibility** Under the direction of the Family Law Manager, the Assistant Family Case Manager serves as first line supervisor of family DCM staff and assistant to the Family Law Manager. Ensures the efficient operation of all Family Differentiated Case Management functions by implementing, monitoring, and enforcing established procedures and policies. Exercises a high degree of independence, judgment, and discretion in administrative management, case flow, and staff supervision. **Essential Job Duties** Coordinates and supervises staff by organizing, assigning, and monitoring workflow to ensure efficient office operations. Oversees staffing coverage for court dockets and office functions, ensuring work is completed in accordance with established policies, procedures, and the expectations of the bench. Monitors productivity, provides and ensures the timely and accurate completion of assignments and case management responsibilities. Preserves and reviews recordings of scheduling conferences to ensure quality control, procedural compliance, and accurate recordkeeping. Schedules and manages all remote scheduling conference dockets, including Zoom set-up and maintenance of the magistrates’ calendar. Monitors and manages DCM task queues. Generates and distributes to staff weekly report. Analyzes monthly report. Serves as liaison among family magistrates, attorneys, court personnel, agencies, the Clerk’s Office, and the public regarding case status, scheduling matters, and court procedures. Processes and manages employee attendance, timesheets and leave requests in Workday. Maintains inventory and orders supplies for the DCM office. Provides backup coverage for DCM office when necessary to ensure continuity of operations and customer service. Reviews work performed by staff to ensure accuracy, quality, and compliance with established policies, procedures, and court standards. Delivers on-going performance feedback and addresses employee attendance, conduct, and corrective actions. Resolves workplace and customer conflicts involving employees, litigants, attorneys, agencies, and other stakeholders, escalating matters to the Family Law Manager when appropriate. Coordinates and oversees training of new employees, ensuring proficiency in all assigned duties and responsibilities. Manages cross-training to enhance staff knowledge, operational flexibility, and continuity of services. Collaborates with the Family Law Manager to review legislative changes, court rules, and policy updates, and assists in im…