Technical Support and Service Engineer

**Our belief:** - At SOLPLANET, we are driven by a simple idea: solar for everybody - We strive to create the best possible experience for distributors, installers and end users - That´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly **Who We Are:** - Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions - AISWEI has more than 15 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and China - With 32 GW of annual production volumes (2024), AISWEI is one of the largest manufacturers of solar string inverters world-wide - AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider - Our team passionately believe that that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide – every day **How you´ll help us:** - Provide technical troubleshooting support to distributors, installers, EPCs and customers via phone, e-mail and digital communication channels. - Provide commissioning support for Solplanet products, both remotely and on-site. - Deliver technical training sessions, webinars and product presentations to distributors, installers and internal colleagues. - Support pre-sales activities by providing technical consultancy during customer meetings when required. - Develop and maintain strong relationships with distributors, installers, EPCs and service partners. - Collaborate closely with the Sales team to strengthen customer relationships and support business development. - Work with Product Management, R&D and HQ teams to resolve technical issues and continuously improve products. - Collect field feedback from customers and communicate product improvement opportunities to Product Management and R&D. - Monitor local technical regulations and grid code requirements (e.g. CEI 0-21, CEI 0-16) and provide technical input to support product compliance. - Support the qualification, onboarding and management of authorized service partners. - Coordinate inverter replacement activities, including logistics and product return management. - Accurately document technical cases and customer interactions using CRM systems. - Contribute to the successful launch and validation of new Solplanet products in the Italian market. - Continuously identify opportunities to improve products, technical processes and customer satisfaction. **Your background and skills:** - Bachelor's degree or higher in Electrical Engineering, Renewable Energy Engineering, Electronic Engineering or a related technical discipline. - Previous experience in technical support, commissioning, after-sales service or application engineering is preferred. - Experience in the photovoltaic, renewable energy or electrical industry is considered an advantage. - Experience with PV inverters, energy storage systems or EV chargers is appreciated but not mandatory. - Experience working with distributors, installers or EPC companies is preferred. - Good knowledge of photovoltaic systems, energy storage systems and EV charging solutions. - Understanding of grid code requirements and electrical standards is an advantage. - Strong troubleshooting and analytical problem-solving skills. - Ability to explain technical concepts clearly to both technical and non-technical audiences. - Good knowledge of CRM and ticket management systems is preferred. - Customer-oriented mindset with excellent interpersonal and communication skills. - Proactive, hands-on and solution-oriented attitude. - Strong organizational skills and ability to manage multiple priorities. - Fast learner with a genuine interest in renewable energy technologies. - Ability to work independently while collaborating effe…