Technical Service Representative

WHO WE ARE For more than 75 years, Douglas Dynamics has been North America�s premier manufacturer and upfitter of commercial work truck attachments and equipment. Our family of industry-leading brands � FISHER�, SnowEx�, WESTERN�, HENDERSON�, DEJANA�, and VENCO VENTURO� � is trusted for superior innovation, reliability, and performance. Just as important as what we build is how we build it. We believe our people and culture are critical to our success. At Douglas Dynamics, you�ll be part of a team that values collaboration, continuous improvement, and empowered decision-making. We provide the tools, training, and support our employees need to thrive � because when our people succeed, so does our business. When you join Douglas Dynamics, you become part of a tradition � and a future � where your ideas matter, your contributions are valued, and your growth is supported. HOW WE DO IT Our Core Values � Grow, Improve, and Engage � define who we are and guide how we work every day. We bring these values to life through our Winning Behaviors, which shape how we serve our customers, support one another, and succeed together: Be Customer & Results Driven � Consider the customer in everything you do and focus on meaningful outcomes. Anticipate the Possibilities � See around corners and embrace ideas that move our business forward. Collaborate & Care � Work together and support our customers, communities, and each other. Communicate Responsibly � Build trust through thoughtful listening and clear communication. Develop Self & Others � Take ownership of your growth while helping others do the same. Get Better Every Day � Continuous improvement is at the heart of how we work � every day. THE ROLE We are seeking a Technical Service Representative to join our team and help drive our continued success. This role plays an important part in supporting our customers, strengthening our business, and contributing to the long-term growth of Douglas Dynamics. HOW YOU WILL CONTRIBUTE In this role, you will leverage your skills, experience, and perspective to make a meaningful impact. You�ll collaborate with teammates across the organization, contribute ideas, and help deliver results that matter for our customers and our business. HOW YOU�LL MAKE A DIFFERENCE Answer telephone calls, e-mails and letters from customers concerning products and complaints. Administer RMA claims in the warranty program including customer contact, data entry, disposition of claims and returned product. Some repairs of products returned under warranty and the development and maintenance of warranty reports are required. Must have Valid State driver's license, Ability to meet DOT requirements to operate a DOT registered vehicle, ability to obtain a passport for business travel outside the U.S., ability to be licensed to operate a fork truck Assist in the development/improvement of training materials, product displays, training aids and presentations. Train distributor/sub dealer personnel and end users at individual, regional and factory locations in product knowledge, troubleshooting and repair of all Douglas Dynamics Snow and Ice Equipment. Install, service and maintain Douglas Dynamics products on Regional Sales Manager demo vehicles. Provide Sales, Advertising and Marketing department with support for sales events and photo shoots requiring assembly and presentation of product. Participate in fit-up checks of current kits on new model/year trucks and assist the Innovations Department in field tests of newly designed products. Proofread all technical literature for content, grammar and clarity. Provide reports and file paperwork in a timely and orderly manner. WHAT THIS ROLE NEEDS Education: Associate�s degree or equivalent from two-year college or technical school; and/or high school diploma or equivalent. Six months to one year experience and/or training in hydraulic and 12V electrical systems preferred. Manufacturing experience is helpful but not required. Related Ski…