Technical Quality Manager

## Company Description We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. ## Job Description This position is responsible for monitoring the technical aspects of the SGS Natural Resources, Energy, North American Operations in conjunction with requirements of the Quality Management System and ISO/IEC17025. This includes method validation, verification, method transfer, assessment of client data, technical internal audits and proficiency testing/round robin (PT/RR) performance. This position involves travel and flexibility to meet both the needs of the laboratory as well as the clientele. - Establish, improve and maintain lean and effective method validation, verification and method consistency to align with the current technical requirements and with the international standard ISO/IEC 17025 for testing laboratories - Prepare technical templates for protocols and procedures as applicable. - Reviews and approves method validation / verification / transfer / development - Support effective corrective action to on time closure with other responsible personnel; follow up on effectiveness of corrective action - Liaise with site Operations Managers, Quality Systems Manager, Chief Chemists and Client Services personnel in response to complaints involving data non-conformances - Work with Chief Chemists and department Supervisors to continuously improve lab technical capabilities and services. - Contribute to the training and development of all technical staff in standardised, technical quality policies and procedures. - Remote interrogation of NAM SLIM databases to monitor Quality Control conformance as well as organize and schedule site audits, if necessary, for same. - Review and evaluate QC deviations for impact assessment. - Monitor internal QC and PT/RR performance for biases and trends across the regional business operations and recommend actions as required. - Prepare statistical data evaluation for client complaints, audit findings, PT/RR performance and/or quality control failures as assigned - Advises and reviews LIMS performance module set ups to ensure appropriate tolerances, limits and verification criteria are in place when methods are developed/modified and/or equipment is introduced. - Prevent release of any report, Certificate of Analysis, or information to the customer when a deficiency is identified during a technical audit. - Approve method development forms provided by the client or SGS for method transfer studies (changes, validation, verification etc.) - Ensure major technical non-conformances are brought to the attention of the Quality Systems Manager and Regional Business Manager. - May work as a backup in designated areas in the absence of Quality Systems Manager ## Qualifications - A minimum of a BSc degree (or equivalent) is required. - Previous experience in validation and verification of methods is required. - Previous experience in statistical evaluation is required. - Previous experience with ISO/IEC 17025 requirements is preferred. - Preferred Previous experience in a Quality Control related role is preferred. - Must have proven technical experience and knowledge in analytical laboratory operations - Must have experience and expertise in data analysis and statistical evaluation - Relevant technical knowledge in ISO/IEC 17025 Candidates must be proficient in using various type of computer software (Word, Excel, Outlook etc.). - Must be able to multitask and schedule on time delivery: Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment. - Demonstrates excellent verbal and written communication skills including grammar and composition. - Ability to work well with others & independently. - Works…