Technical Program Manager

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website ( monks.com/careers ). Senior Technical Program Manager Location: Fully remote from Brazil .Monks Technology Services, part of Media.Monks and S4 Capital, is a global consulting firm mastering AI-powered transformations for the Fortune 100. We combine long-term strategic thinking, deep enterprise experience, and a human-centered approach to help clients transform business processes and dominate their industries. About the Role As a Senior Technical Program Manager , you’ll serve as the connective tissue between strategy and execution for three cross-functional software development teams. You’ll optimize delivery processes, align engineering output with product priorities, and balance high-level roadmaps with detailed execution. Responsibilities Manage the execution lifecycle for three cross-functional software development teams Align engineering deliverables with product requirements, priorities, and roadmaps Identify, track, and mitigate cross-team risks, blockers, and dependencies Schedule and facilitate Agile ceremonies, including daily stand-ups, sprint planning, retrospectives, backlog grooming, and demos Use retrospectives and delivery metrics to improve team velocity, quality, and predictability Own JIRA board configuration, workflows, automation, reporting, and data hygiene Develop standardized dashboards, burndown charts, velocity reports, and work-in-progress tracking Lead the triage of incoming bugs and feature requests, ensuring timely evaluation and routing Partner with Product Managers to prioritize and maintain actionable, high-value backlogs Translate technical progress, risks, and dependencies into clear stakeholder updates Serve as the primary point of contact for project health, resource allocation, and delivery timelines Define, document, standardize, and enforce delivery and governance processes across teams Support SOC 2 Type I and Type II compliance through effective process controls and governance documentation Other duties as assigned About You Qualifications & Skills 5+ years of experience in technical program management, technical project management, or software development Demonstrated experience overseeing multiple software engineering teams simultaneously Strong understanding of the software development life cycle and the technical fluency to engage effectively with engineers Advanced expertise in JIRA and Confluence, including custom workflows, JQL, automation, dashboards, and reporting Deep experience applying and standardizing Scrum, Kanban, or Scrumban practices across multiple teams Proven experience with SOC 2 Type I and Type II compliance and governance documentation Ability to distinguish technical challenges from process-related blockers Demonstrated ability to define, document, implement, and enforce scalable processes Exceptional organizational, prioritization, risk-management, and communication skills Strong social intelligence and the ability to build consensus among diverse stakeholders without direct authority #LI-Remote #LI-VM1 About Monks Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespo…