Technical Program Manager - Capacity Management

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Program Manager - Capacity Management based in Canada.** This is an excellent opportunity for an experienced technical program leader to drive infrastructure capacity planning and operational excellence across complex enterprise environments. In this fully remote role, you will lead strategic initiatives that improve forecasting, optimize production systems, and strengthen collaboration between engineering and business teams. Working with senior stakeholders, you'll oversee cross-functional technical programs from planning through execution while ensuring operational efficiency and scalable processes. The position combines technical depth with client-facing leadership, making it ideal for professionals who thrive in fast-paced, data-driven environments. If you enjoy solving complex operational challenges, influencing technical strategy, and delivering measurable business outcomes, this role offers the opportunity to make a significant impact. ### Accountabilities - Lead end-to-end capacity planning and forecasting initiatives across large-scale production and infrastructure environments. - Develop, improve, and standardize operational processes, documentation, and workflows to enhance scalability and efficiency. - Identify operational risks, bottlenecks, and dependencies proactively while implementing mitigation strategies. - Manage complex technical programs involving multiple engineering teams, ensuring successful delivery against milestones and business objectives. - Partner closely with engineering teams to support architectural planning, implementation decisions, and technical prioritization. - Serve as the primary point of contact for enterprise stakeholders, facilitating planning sessions, executive updates, and status reviews. - Translate business objectives into actionable technical programs while balancing competing priorities and customer expectations. - Contribute to continuous operational improvements through data-driven insights, process optimization, and effective cross-functional collaboration. ## Requirements - 5–10+ years of experience managing complex technical programs in enterprise technology environments. - Proven experience leading end-to-end technical initiatives with ownership of production systems or large operational environments. - Strong background in infrastructure capacity planning, forecasting, and operational process improvement. - Experience working directly with enterprise clients in consulting, professional services, or customer-facing technical roles. - Solid understanding of cloud infrastructure, distributed systems, and on-premises environments. - Familiarity with Kubernetes, Apache Spark, and large-scale production infrastructure is highly preferred. - Ability to understand technical architectures, evaluate engineering tradeoffs, and collaborate effectively with software and infrastructure engineering teams. - Excellent stakeholder management, executive communication, and relationship-building skills. - Strong analytical mindset with experience managing risks, priorities, and cross-functional dependencies. - Highly organized, proactive, and comfortable making decisions in complex, fast-moving environments. ## Benefits - Fully remote position with the opportunity to work across distributed global teams. - Opportunity to lead strategic technical programs for large enterprise customers. - Exposure to modern cloud technologies, infrastructure operations, and large-scale engineering environments. - Close collaboration with experienced engineering, delivery, and technical leadership teams. - Opportunity to influence operational strategy and drive measurable business improvements. - Dynamic, collaborative work environment focused on innovation and continuous improvement. - Professional growth through challenging cross-functional initiatives and customer…