Technical Program Manager

TECHNICAL PROGRAM MANAGER LOCATION: REMOTE/SF-HYBRID · FULL-TIME ABOUT ANDROMEDA Andromeda gives AI companies access to the kind of scaled compute once reserved for hyperscalers. Our platform connects 100+ AI customers to 50+ global providers, with billions of GPU-hours supported, and those numbers are all rapidly growing. We combine enterprise-grade reliability with the speed and economics of an open market, serving teams running everything from large-scale training to production inference. Nat Friedman (former CEO of GitHub) and Daniel Gross (former head of AI at Apple, YC partner) started Andromeda in 2023 with a single GPU cluster. It filled almost immediately. Three years later, we're a $1.5B company, profitable since day one, with a Series A from Paradigm to scale the platform globally. The global flow of compute is already a multi-trillion dollar market, and our team is building the infrastructure that enables it to continue to scale. The problem is deceptively hard. Not all compute is equal: interconnect, networking, OEM, firmware, and cluster age all vary across providers, and the differences matter at scale. Our platform benchmarks and validates capacity, takes positions, structures contracts, and operates clusters globally, delivering a consistent product regardless of where it runs. No one else has built this layer, and the AI industry can't scale without it. The Role This role owns our provider relationships on the execution side. You'll run the programs that make a provider work well inside Andromeda. This includes onboarding new providers and sites, capacity rollouts, hardware and fabric quality issues, and major incidents. You'll be the person our providers answer to on delivery timelines and open items. When a customer's training run is down because of a provider-side failure, you're the incident commander: you run the response across our SREs, the provider's engineers, and the customer until it's resolved. You'll have no formal authority over provider teams. What you'll have is the plan, the escalation path, the contractual commitments, and the relationship. You'll need to be good at using all four. Nobody owns this end to end today; it gets picked up by whichever engineer has bandwidth, and both providers and customers have noticed the inconsistency. You'd be the first person in this role, so part of the job is defining what provider program management looks like here. What You’ll Do - Manage new provider and site onboarding, capacity expansions, remediation of recurring hardware or network issues, and provider relationships. - Act as incident commander during major provider-side incidents: assemble the right people from our SRE team, the provider, and the affected customer, run the response, own communication throughout, and drive the post-incident remediation program afterward. You own command and coordination; our SREs remain the technical leads making the engineering calls. - Keep a real plan for each program; milestones, owners, dependencies, risks. Maintain visibility to everyone involved, including the provider. - Hold providers to their commitments: structured check-ins, tracked action items, and escalation to provider leadership when things slip, backed by what's in the contract. - Coordinate internally so provider issues don't stall. Pull in SRE for validation, Engineering and Product for platform-side blockers, and keep Sales/Customer Success informed when provider timelines affect customer commitments. - Catch capacity and quality risk early, before it becomes a customer-facing problem. - Turn what you learn into playbooks and provider-facing standards, so onboarding the next site is faster and cleaner than the last. What We’re Looking For - Several years running technical programs in infrastructure. TPM or technical project management with genuine execution ownership, ideally involving external vendors, partners, or suppliers you didn't control. - Incident management experience: you've commande…