Technical Product Manager, Production Engineering

ABOUT THE TEAM AND ROLE: At Talon.One, we're building the infrastructure behind modern promotions, loyalty, and gamification for some of the world's most forward-thinking brands. As our engineering organization scales, we are introducing a new Technical Governance and Enablement layer that sits right between Product Engineering, Architecture, and Platform/Infra. We are looking for a Technical Product Manager/Technical Program Manager to become the operational engine, stakeholder shield, and planning partner for this critical new function. Production Engineering defines how production is run across R&D - from incidents and releases to operational workflows, reliability initiatives, and the systems that help engineers operate safely at scale. We treat this domain as an internal product. This is not a customer-facing role. It is about bringing structure, focus, and predictability to a highly technical team, turning ambitious reliability and architectural strategies into realistic, data-driven execution plans. You will remove the coordination and operational overhead for engineering leaders so they can focus on scaling and mentoring the team. ONCE YOU ARE HERE YOU WILL: Work hand-in-hand with leadership to design, document, and roll out foundational engineering programs from scratch (e.g., modernizing our incident management framework, on-call training, blameless post-mortem culture, and release governance) Standardize incoming channels (Slack, Shortcut, Incident Follow-ups, GTM feedback etc.) to manage ad-hoc chaos, triage operational requests, and protect the focus of SREs and TechOps so they can deliver deep project work. Establish a clear operational intake process ("front door") for the team Drive quarterly planning, backlog refinement, sprint readiness, and execution tracking for reliability and Ops initiatives. Own the Production Engineering backlog and continuously improve incident response and release processes Coordinate work across Engineering, Platform, Architecture, Product, Support, and Post-sales, managing dependencies and surfacing delivery risks early Configure and optimize project management tools (like Jira/Trello) to build clean tracking dashboards and automate intake workflows Design the communication loops, tracking dashboards, and engineering reviews that give senior stakeholders clear insight into operational health, incident follow-ups, and tech-debt remediation Evolve the metrics (SLOs/SLIs, MTTR, deployment velocity, tech-debt ratios) that guide how we balance shipping new business features with maintaining absolute system reliability Enable Architects and engineering leadership with the operational data and planning insights needed for effective capacity planning and prioritization WHAT WE NEED YOU TO BRING TO THE TABLE: Proven experience as a Technical Program Manager or Product Manager within Platform, Infrastructure, SRE, DevOps, or Core Engineering Ecosystems. You understand CI/CD pipelines, cloud infrastructure, and observability Direct experience defining or revamping incident management, post-incident review practices, or release governance frameworks Operates effectively in ambiguity, building operational scaffolding from scratch. Comfortable in daily tactical loops with SREs and long-term strategic planning with architects Building high-performing engineering processes and leading organizational change that enables teams to scale, adopt new ways of working, and deliver Exceptional ability to manage complex cross-team dependencies and negotiate priorities across Product, Engineering, Platform, and Support Experience translating raw engineering pain points and incident logs into structured, data-backed business cases for technical debt capacity Nice to have: Deep familiarity with Site Reliability Engineering concepts (Error Budgets, SLOs, SLIs, MTTA/MTTR) Nice to have: Experience in a high-growth, high-throughput B2B SaaS environment WHAT'S IN IT FOR YOU: 90+ team of engineers, product managers…