Technical Product Manager

Leader Bank is looking for exceptionally dedicated team members to join one of the region’s fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become one of the most successful banks in Massachusetts with $4.5 billion in assets, more than 400 team members, 7 branch offices, and annual mortgage originations of over $2 billion. Exemplary products and an innovative spirit have driven Leader Bank’s rapid growth over the years, and our team members embrace these values. Our mission is to obsess over our clients, make them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to always improve our client experience. For our team members, Leader Bank prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion. **Summary** As a Technical Product Manager (TPM), you influence how the business goes from ideas to value. You will be responsible for the full solution lifecycle; working with stakeholders to identify the most important pain points, designing solutions, authoring requirements, prioritizing work, guiding development, and ensuring successful adoption. You should feel comfortable being in the weeds and then jumping back out and contributing to strategy. This role sits at the intersection of business, technology, and operations. You will work closely with stakeholders across the bank to understand challenges, identify opportunities, and deliver solutions that improve how we serve clients and operate as a business. You will be expected to balance competing priorities, make tradeoffs, and ensure technology investments are aligned with business goals. **Responsibilities** - Sit with business stakeholders to help translate pain points into business cases. - Research and validate problems to ensure solutions address root causes rather than symptoms. - Work with cross-functional departments to ideate solutions and develop recommendations. - Prioritize opportunities based on business value, strategic alignment, effort, and risk. - Translate ideas into business and technical requirements. - Create user stories, acceptance criteria, process flows, and supporting documentation. - Own and maintain product roadmaps and backlogs. - Assist in sprint planning and allocation of engineering resources. - Work with engineers during development to ensure on-time and on-spec delivery. - Make recommendations regarding scope, sequencing, and tradeoffs throughout the development process. - Partner with risk, compliance, operations, and information security teams to ensure solutions meet governance and regulatory requirements. - Develop launch strategies, training materials, and communication plans to ensure successful adoption. - Maintain performance metrics on solutions to identify value, adoption, and opportunities for improvement. - Gather feedback after launch and continuously improve products and workflows. - Make strategic recommendations on technology, processes, and automation opportunities to keep the bank modern and efficient. **Qualifications** - You are technical and can speak comfortably with engineers about technology. - You are naturally curious and enjoy understanding how processes, systems, and people work together. - You are strong at talking to people from different backgrounds and synthesizing patterns. - You can take an ambiguous problem and turn it into a well-defined plan. - You can balance competing priorities and make thoughtful tradeoffs. - You are analytical and use data to support decisions and measure outcomes. - You have strong presentation skills and feel comfortable communicating with large groups. - You understand the importance of stakeholder management and can build alignment across different teams. - You are comfortable shifting between strategic…