Technical Operations Manager

**About Pantheon** Pantheon WebOps Platform powers the open web, running more than 300,000 sites in the cloud for customers including Google, Princeton, Salesloft and Doctors Without Borders. Every day, thousands of developers and marketers create, iterate, and scale WordPress and Drupal sites to reach billions of people globally. Pantheon’s multitenant, container-based platform enables organizations to manage all of their websites from a single dashboard. Organizations including Clorox and the United Nations drive results through accelerated development and real-time publishing using Pantheon’s collaborative workflows. **About the Role** Are you a strategic operator who thrives at the intersection of systems thinking, data integrity, and organizational scale? Join us as a Operations Manager and serve as the operational backbone and strategic partner to the Sr. Director of Product Operations across Pantheon's Product, Design, and Engineering organization. As a Operations Manager, you will own operational excellence and governance across the full PDE SDLC, from ideation through post-launch review ,ensuring data is consistent, tools are integrated, and workflows are scalable. You will lead tool strategy and integration decisions across our core toolset (ProductBoard, Jira, Amplitude, Jellyfish, Guru, Confluence, and Zendesk), drive adoption of new processes, and partner directly with PDE leadership to shape how the organization runs. This is a deeply hands-on role, you will get into the tools daily, resolve systemic data issues, write and automate workflows, and engage at the leadership level to influence decisions with real organizational impact. This is an individual contributor role who will manage systems, tools, and processes at scale. **What You Need To Succeed** - **Strategic Tool Ownership:** Deep hands-on experience with ProductBoard and Jira (or equivalent technologies). Proven ability to evaluate, select, integrate, govern, and optimize tools that support a complex SDLC. - **SDLC Data Integrity:** Strong understanding of how data flows across product development artifacts. - **Operationalization:** Demonstrated ability to turn recurring activities into scalable, repeatable, automated workflows and Standard Operations Procedures (SOPs) that teams actually use. - **Strategic Partnership:** Comfortable as a direct partner to senior leadership — translating operational findings into recommendations and owning the operational narrative. - **Hands-On Automation:** Strong appetite for automation using scripting, tooling, and AI-assisted workflows. Experience with or strong interest in Claude Code is highly valued — someone who sees coding as an operational problem-solving tool. - **Cross-Functional Influence:** Proven ability to drive alignment and adoption across a large, multi-disciplinary org without direct authority. - **Amplitude & Product Metrics:** Experience establishing or standardizing analytics tooling (Amplitude or equivalent) to support product launches and post-launch tracking. **What you Bring to the Table** - **Experience & Impact:** 5–7 years in product operations or program management in a SaaS environment. Track record of driving operational improvements at org scale. - **Tool Expertise:** Deep hands-on experience with a SDLC tools include Jira and ProductBoard. Amplitude, Jellyfish, Guru, Confluence, or Zendesk a strong plus. - **SDLC Ownership:** Experience owning or improving end-to-end SDLC processes including artifact standards, stage gate compliance, and cross-tool data integrity. - **Process Design:** Proven ability to design and scale operational frameworks — not just follow them. Builds playbooks, SOPs, and governance structures that hold up at org scale. - **Automation & Technical Appetite:** Hands-on experience with scripting or workflow automation. Python or JavaScript a plus. Claude Code or AI-assisted tooling experience highly valued. - **Leadership Communication:** Comfortable engaging with…