Technical Manager (INFORMED Certification Programs)

## Company Description **LGC ASSURE** is a business unit within the LGC Group. **INFORMED** operates as part of LGC ASSURE, offering world-leading testing and quality assurance programs that ensure the safety and integrity of sports supplements. Our flagship programs, **Informed Sport** and **Informed Choice**, are trusted globally. **Informed Sport** sets the gold standard for supplement testing, ensuring that products for elite athletes and military personnel are free from banned substances. **Informed Choice** provides peace of mind for those leading active lifestyles, offering confidence in the quality of supplements without the need for testing every batch before release. The INFORMED brands are comprised of global testing, quality assurance and certification programs designed to make supplements safer for use. Backed by LGC Science’s over 55 years of world-class anti-doping experience, our family of programs were developed in support of LGC’s mission of “Science for a Safer World”. For more information, visit http://www.wetestyoutrust.com. ## Job Description The Technical Manager is responsible for the overall technical and operational oversight of certification activities associated with the Informed family of certification programs. The role ensures that all certification activities are conducted in compliance with established certification requirements, certification scheme rules, and internal procedures, while supporting ongoing quality and compliance initiatives. The position provides leadership, guidance, and training to auditors to ensure impartiality, competence, and consistency in certification outcomes. Additionally, the Technical Manager is responsible for the development and continual improvement of new and existing standards. To perform this job successfully, an individual must be able to capably perform each of the following essential duties: - **Business Impact:** Ensure consistent, accurate and compliant day-to-day execution of certification activities in alignment with relevant accreditation standards. Maintain program integrity over time through scheduled evaluations, training and continuous alignment with evolving standards and regulatory expectations. Provide technical leadership in the resolution of complex certification cases by participating in technical review forums, as needed. Support the organization’s broader service portfolio by contributing to the development, maintenance and evolution of internally owned, non-accredited standards. - **Innovation & Change:** Exercise independent judgment in driving innovation and change across certification processes, proactively identifying and implementing improvements. Interpret certification standards and regulatory requirements to define, draft, implement and monitor procedures and SOPs. - **Type of Work:** The role operates tactically with hands-on activities (e.g. audit oversight, report review, certification decisions, procedure & policy creation, auditor training and guidance) which focus on ensuring certification decisions are accurate, consistent, and compliant with relevant accreditation standards. The role operates strategically (e.g. technical input and recommendations, technical policy setting, risk management, capability building) to help shape the long-term creditability, scalability, and relevance of the certification programs. - **Key Stakeholders:** Internal and external stakeholders across both regional and global environments. Internally, the role works cross-functionally with auditors, Quality, and senior leadership to ensure consistent and compliant certification activities in accordance with relevant accreditation standards. Externally, the role interfaces with client organizations, accreditation bodies and regulatory and standards-setting organizations (e.g. for alignment, interpretation and representation). - **Communications:** Effectively collaborate and communicate with all stakeholders to facilitate success of business objecti…