Technical Engagement Manager

We Breathe Life Into Data At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map — the industry’s largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare’s most complex questions for our partners. Across the healthcare ecosystem, we’re helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease. As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver “wow,” and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way. The Opportunity at Komodo Health: Great healthcare technology requires a bridge between technical solutioning and real-world strategy to drive true value. If you thrive at that intersection, Komodo Health is looking for a Technical Engagement Manager to join us in our mission to reduce the global burden of disease In this role, you’ll serve as a strategic technical lead, bridging the gap between Komodo’s data ecosystem and our customers’ most critical business objectives. You will lead the end-to-end delivery of our most sophisticated AI tooling—specifically Marmot, our proprietary AI engine—integrating Komodo’s data into the core of industry leading healthcare organizations. Your responsibility extends beyond the initial implementation as you continue to engineer creative solutions and maintain a feedback loop to ensure that our technology solves real-world patient problems. What You’ll Do: Lead with AI: Become the go-to expert on Komodo’s AI capabilities, helping customers navigate the frontier of machine learning in healthcare. Own the Outcome: Be the primary customer-facing technical resource responsible for ensuring delivery milestones are achieved on schedule. This includes leading requirements gathering, executing hands-on data deliveries, and turning ambiguous client workflows into concrete realities. Be the Customer Champion: Serve as the primary internal advocate for your customers, ensuring their technical priorities and pain points are understood and addressed by Komodo’s internal product teams. Orchestrate Internal Collaboration: Act as the central point of contact between Sales, Delivery, Support, and Product to ensure internal teams remain aligned on each customer’s unique technical roadmap. Operate with Precision: Eliminate ambiguity by establishing a clear source of truth for every project. You will build and maintain the thorough technical documentation, roadmap tracking, and system hygiene required to keep our internal teams synchronized and executing seamlessly. Influence Change: Proactively identify functional gaps in data or workflow requirements and design the necessary technical "bridges" to ensure a seamless experiences. Looking back on your first 12 months at Komodo Health, you will have accomplished… Obtained an understanding of Komodo’s Healthcare Map, platform, and suite of products. Executed customer product delivery on schedule and at high quality, driving in-depth technical discussions and hands-on data delivery. Contributed to Komodo’s playbooks and internal knowledge base. These are the essential job duties you will be responsible for Scope and solution both standard and non-standard workflows to determine the optimal path for delivering client value. Facilitate detailed data conversations with Komodo’s Legal and Compliance teams, distilling…